Method and system for vendor managment

ABSTRACT

A method and system for managing business transactions, such as mortgages or other financial transactions. A business transaction between an end user and a financial institution includes sub-transactions between the end user and a vendor. A software system performs functions to complete the business transaction. Automated ordering allows an end user to quickly and easily order a sub-transaction without input from the financial institution or the vendor, and also automatically orders sub-transactions upon satisfaction of a trigger event. Vendor management functionality allows a financial institution to manage the transactions of a vendor. Qualitative performance analysis functionality allows an end user to monitor and evaluate a vendor&#39;s price, turn-around time, quality score, and overall score. Vendor distribution functionality distributes sub-transactions among vendors. Vendor management company functionality allows a vendor management company—a vendor that outsources some or all of its sub-transactions to independent service providers—to effectively use the system.

This application is a Divisional application of U.S. application Ser.No. 10/937,879 filed Sep. 10, 2004, which claims priority to U.S.Provisional Application No. 60/502,273 filed Sep. 12, 2003. The entiretyof each of these patent applications is incorporated herein byreference.

BACKGROUND OF THE INVENTION

1. Field of the Invention

The present invention relates to a method and system for managingbusiness transactions that require goods or services from multiplevendors, and in particular to a method and system for providing abanking transaction to an individual while managing sub-transactionswith one or more vendors.

2. Background of the Technology

There exist in the art paper-based methods and systems for completingfinancial transactions, such as providing mortgages, but these systemsare typically slow and costly. Computer-implemented systems to managefinancial transactions are also known, but these systems typically donot contain functionality to manage each step in the lifespan of afinancial transaction. In particular, they do not provide functionalityto initiate or track sub-transactions that are necessary for thecompletion of a financial transaction.

There is an unmet need in the art for methods and systems for themanagement of financial transactions, that include functionality tomanage sub-transactions. A sub-transaction, also interchangeablyreferred to herein as an order or a product, relates to goods orservices being provided during the life of the transaction, andsub-transactions help to define parameters of the transaction orotherwise bring the transaction to completion. For example, a financialinstitution or other company (also interchangeably referred to herein asa customer), such as a mortgage company, wishes to make a transactionwith an end user. For example, the transaction may be providing amortgage, and the end user may be an individual or business. Thetransaction may require the completion of one or more sub-transactions.One example of such a sub-transaction is a home inspection.Sub-transactions include transactions between the end user and a vendor,such as an inspection company, which has a service agreement with thefinancial institution. Sub-transactions also include, for example,transactions between the end user and the financial institution, betweenthe financial institution and a vendor, or between a vendor and anotherparty, such as an independent service provider.

There is an unmet need in the art for automated vendor distributionfunctionality that enables a financial institution or another requestingparty to automate the distribution of sub-transactions to selectvendors. There is a further need to provide order tracking and ordermanagement functionality. There is also a need to create a system thatis tailored to the needs of a vendor management company. A vendormanagement company, also interchangeably referred to herein as a networkvendor, is a vendor which itself outsources some or all sub-transactionsto local independent contractors or service providers.

SUMMARY OF THE INVENTION

The present invention provides a structure and platform that embodies aneffective method and system for managing business transactions betweenan end user and a financial institution, where the business transactionsinclude one or more sub-transactions between a vendor and the end useror financial institution. For example, when an end user obtains a loanfrom a financial institution or enters into another financialtransaction, goods and services are ordered in conjunction with the loanor other financial transaction. These goods and services, orsub-transactions, include, for example, a flood order, an inspection, abusiness process outsourcing (BPO), an appraisal, an automated valuationmodel (AVM), a mortgage insurance (MI) policy, or other sub-transactionsassociated with the loan or other financial transaction. In oneembodiment, the present invention includes systems and methods forordering these sub-transactions from vendors. The sub-transactions maybe ordered by the end user, by the financial institution, by a member ofan outsourced labor force, by a real estate agent or other agent for theend user, or by another party. In one embodiment, the present inventionincludes systems and methods for selecting a vendor for asub-transaction.

In addition, in one embodiment, the present invention is branded andcustomized to a particular financial institution or other company.Furthermore, the present invention allows outsourcing of non-automatedtransaction management operations, such that, for example, the humanlabor force required for transaction management is outsourced to a thirdparty or other entity that is, for example, unrelated to the financialinstitution.

The present invention streamlines business processes, such as providingmortgages or performing other financial transactions, by, among otherthings, automating many traditionally manual steps. This eliminatesmanual errors and reduces cost, and also does not require a company tohire additional employees. The present invention is capable of beingintegrated into existing business infrastructure, and is capable ofinterfacing with other software applications.

The present invention enables mortgage lenders and others to reengineertheir mortgage origination and servicing processes. This reducesoperating costs and allows for a process that is fully electronic.

One embodiment of the present invention provides automated orderingfunctionality. In one embodiment, automated ordering apprises an enduser that a particular sub-transaction is required or optional, andallows an end user to quickly and easily order a sub-transaction,without input from the financial institution or the vendor. In oneembodiment, automated ordering functionality also automatically orderssub-transactions upon the ordering of a transaction or is otherwiseautomatically triggered. Automated ordering may thereby reduce cost andmay reduce erroneous ordering.

One embodiment of the invention includes vendor management processingand set-up functionality. This functionality allows a financialinstitution to manage the transactions of a vendor, including real-timecalculation of vendor capacity, threshold, and late-order ratios.

One embodiment of the invention includes qualitative performanceanalysis functionality. This functionality allows an end user or otherrequesting party to monitor and evaluate a vendor's price for a givensub-transaction, as specified in the service contract between the vendorand the financial institution. This functionality also allows an enduser or other requesting party to monitor and evaluate such measures asa vendor's turn-around time and quality score. The qualitativeperformance analysis functionality further calculates an overall scorefor the vendor, such as by combining and weighting the turn-around andquality scores and providing a score via a scoring mechanism forevaluating a vendor's turn-around time performance.

One embodiment of the invention includes vendor distributionfunctionality. This functionality distributes sub-transactions amongvendors, taking into account criteria such as a vendor's price,turn-around time, quality score, capacity, threshold, late order ratios,outstanding late order volume, outstanding new order volume, and thelike. Vendor distribution functionality also includes functionality towithhold order distribution to a specified vendor for a specified periodof time.

One embodiment of the invention includes vendor management companyfunctionality. This functionality allows a vendor managementcompany—e.g., a vendor that outsources some or all of itssub-transactions to independent service providers or the like—toeffectively use the system. This functionality provides a vendormanagement company with many of the same tools available to thefinancial institution, such as automated distribution of orders toindependent service providers and qualitative analysis of theindependent service providers.

One embodiment of the invention provides a customizable system that canbe tailored for a particular financial institution or other company.Customizing the system includes branding the system, or altering thelook, feel, and user interaction with the system. Customizing the systemfurther includes tailoring the capabilities of the system in accordancewith vendor rules and policies concerning the requirements fortransactions and sub-transactions. In one embodiment, customizing thesystem also includes adding automated support for the day-to-dayoperations of a particular financial institution or other company.

One embodiment of the invention provides a method and system that allowoutsourcing of the human labor force that performs non-automatedtransaction management tasks. Outsourcing allows the system to beimplemented in such a way that the financial institution or the vendorshave little or no interaction with the system.

In one implementation, each type of transaction has a unique profile.The profile specifies, for example, the relationship between an end userand the financial institution. For example, the profile may specify theterms of a home loan. To select a transaction for a particular end user,in one embodiment, parameters matching the end user's requirements areinput, and a transaction with a profile matching the input parameters isselected. Furthermore, the profile for a given transaction specifies,for example, which sub-transactions are required or are optional for thetransaction. This assists in triggering automatic ordering ofsub-transactions.

Additional advantages and novel features of the invention will be setforth in part in the description that follows, and in part will becomemore apparent to those skilled in the art upon examination of thefollowing or upon learning by practice of the invention.

BRIEF DESCRIPTION OF THE FIGURES

In the drawings:

FIG. 1 shows various features of an example computer system for use inconjunction with an embodiment of the present invention;

FIG. 2 presents an example flow diagram of functions performed inaccordance with an embodiment of the present invention;

FIG. 3 presents an exemplary system diagram of various hardwarecomponents and other features, in accordance with an embodiment of thepresent invention;

FIG. 4 is a block diagram of various system components, in accordancewith an embodiment of the present invention;

FIG. 5 presents an example flow diagram of functions performed inaccordance with an embodiment of the present invention;

FIG. 6 presents an example flow diagram of functions performed inaccordance with an embodiment of the present invention;

FIGS. 7-57 show sample Graphical User Interface (GUI) screens presentedto a user in conjunction with an embodiment of the present invention;

FIG. 58 is a block diagram illustrating a sample corporate hierarchy inconjunction with an embodiment of the present invention;

FIG. 59 is a block diagram illustrating various functionalities of asystem in conjunction with an embodiment of the present invention; and

FIGS. 60-61 illustrate a branded customer portal in conjunction with anembodiment of the present invention.

DETAILED DESCRIPTION

Among other advantages, the present invention maximizes processefficiencies and reduces customer costs by automating additionalprocesses in the transaction management lifecycle. For example, when anend user obtains a loan from a financial institution or enters intoanother financial transaction, goods and services are ordered inconjunction with the loan or other financial transaction. These goodsand services, or sub-transactions, include, for example, a flood order,an inspection, a business process outsourcing (BPO), an appraisal, anautomated valuation model (AVM), a mortgage insurance (MI) policy, orother sub-transactions associated with the loan or other financialtransaction. In one embodiment, the present invention includes systemsand methods for ordering these sub-transactions from vendors. Thesub-transactions may be ordered by the end user, by the financialinstitution, by a member of an outsourced labor force, by a real estateagent or other agent for the end user, or by another party. In oneembodiment, the present invention includes systems and methods forselecting a vendor for a sub-transaction.

Advantages of the present invention include the following: 1) providingcustomers with superior vendor management tools to automate the vendormanagement process; 2) creating a competitive advantage in the vendormanagement and transaction management market space; and 3) providingsufficient tools and features to eliminate the need to maintain anotherorder tracking system.

The present invention works in conjunction with features designed toprovide foundational vendor management functionality, as well asautomated vendor distribution tools. Automated vendor distributionfunctionality provides requesting parties with the ability to automatethe distribution of orders to select service providers based uponvarious loan file criteria, as well as such factors as geographiclocation, vendor capacity, and threshold limits. The present inventionprovides additional vendor management functionality to a suite ofmanagement tools.

The present invention also provides features to satisfy the ordertracking and management needs of the system manager. These additionalfeatures reduce operational costs as well as expand the functionality toencompass the needs of the vendor management company, also hereininterchangeably referred to as a Network Service Provider (serviceprovider who outsources a majority of the products and services to localindependent service providers).

The present invention contains features that address the followingareas, among others: 1) automated ordering; 2) vendor managementprocessing/set-up; 3) enhanced qualitative analysis; 4) vendordistribution enhancements; 5) vendor management company accommodations;and 6) financial institution operational needs.

Automated Ordering

The Automated Ordering functionality offers full end-to-end orderplacement automation, optionally without the need for user intervention.This feature reduces customer costs due to the reduction in manualprocesses, and also reduces erroneous product ordering (e.g., orderingthe wrong set of products for a specified loan).

The Automated Ordering feature allows users to utilize File and Orderdata to determine which products to order and when to order them. Forexample, a customer is able to automatically order a BPO for loans witha loan type of “refinance,” and to order a full appraisal for loans witha loan type of “purchase.” The functionality is designed to also combinecomparison logic to automate the order placement process. For instance,a customer may want loans with a loan-to-value ratio (LTV) greater than95%, and with a loan product of “home equity line of credit” (HELOC),handled differently than loans with a loan-to-value ratio (LTV) lessthan 95% and loan product of “conforming.” Essentially, the AutomatedOrdering features handle the typical decision making scenarios thatcustomers face on a daily basis.

To maximize the effectiveness of Automated Ordering functionality, oneembodiment of the present invention offers automated product selectionand order placement capabilities for various scenarios, such as filecreation and order fulfillment.

The file creation scenario enables customers to trigger the automatedproduct selection and order placement at the time a file is created.Under this scenario, file level data is utilized to determine theappropriate products to order for the specified file. The file leveldata includes typical order placement data, such as Premium Type, RateType and Renewal Type for the Mortgage Insurance product.

The order fulfillment scenario enables automatic product selection andorder placement based upon order fulfillment data. Under this scenario,order fulfillment data is utilized to determine the appropriate productsto order for the specified file. An example would be when a customerorders an AVM product and would like a BPO ordered if the AVMfulfillment Property Value is 10% less or greater than the EstimatedProperty Value.

In one embodiment, automated product selection enables requestors tocreate custom decision rules to automatically place orders for requiredproducts. The decision rules are based, for example, on “If, Then” logicand can include any data element from the following: loan data(pre-fulfillment data), indicating the type of loan or othertransaction; fulfillment data, indicating which orders have beencompleted; and file/order status data, indicating the status ofoutstanding orders.

Loan data (pre-fulfillment data) indicates the type of loan or othertransaction. In one embodiment, loan data also includes data indicatingwhich products to order for the transaction. Loan data triggers, forexample, the automatic ordering of necessary products based on file dataor other transaction data. Automated ordering based on loan dataeliminates the product ordering decision process and provides tool toensure that Vendor Order Allocation requirements are satisfied.

Fulfillment data indicates which orders have been completed. Fulfillmentdata triggers, for example, the ordering of subsequent products based onthe result of fulfillment data. For example, when an AVM value isdelivered and it is greater than 20% of the original appraised value, aBPO is automatically ordered. Automated ordering based on fulfillmentdata eliminates the manual processing that occurs when products arefulfilled. For example, if the product is rejected, the order isautomatically placed with a different vendor. As another example, if thefulfillment data does not meet the acceptance rules, an alternativeproduct is automatically ordered.

File/order status data indicates the status of outstanding orders.File/order status data triggers, for example, automatic ordering ofalternative or supplemental products based on the result of specifiedstatus changes. For example, when a mortgage loan is funded, an MIpolicy can automatically be activated and a flood zone determination canbe automatically upgraded from a one-time to a life-of-loan. Automatedordering based on file/order status data eliminates the manualprocessing that occurs when the status of a file or order changes.

Vendor Management Processing

The Vendor Management Processing features enable real-time calculationof vendor capacity, threshold and late order ratios; enhancedacknowledgement file capabilities; and enhancements to vendor managementdistribution processing trigger, including pre-order placement.

The present invention also provides functionality to aid vendors andVendor Management Companies (VMCs). One embodiment of the presentinvention includes functionality to automate the selection of anindependent service provider for an order. Vendor Management Processingfeatures also provide functionality to score independent serviceproviders.

One embodiment of the present invention uses a parent-childinfrastructure to describe corporations, such as vendors. Thus, acorporation may be described as a hierarchy. For example, a corporationis described as a parent, subsidiaries are described as children of thecorporation, and offices are described as children of subsidiaries.Users are described as children of offices. The present invention mayinclude additional parent-child infrastructure describing some users aschildren of others. Additionally, work groups may be defined, whichinclude users from one or more offices. This is simply one example of aparent-child hierarchy for a corporation. Many others are possible.

The parent-child infrastructure (PCI) enables support of companies withmultiple levels in their corporate hierarchy. PCI provides the abilityto track orders and generate reports at any level in the hierarchy.

PCI features enable vendors or others to: customize corporate levellabels, add offices at each level, add users to each office, view thecorporate hierarchy, add users to multiple workgroups, assign orders toworkgroups, search files by corporate level and office, generate reportsby corporate level and office, view the administrative history log,provide certain privileges (e.g., menu options, products to order, orderassignment) for normal users, access enhanced setup for products toorder, bulk assign orders to workgroups, assign files to users orworkgroups, bulk assign files to a project, or display file assignmentin the order manager.

Qualitative Analysis

The Qualitative Analysis segment provides qualitative performanceanalysis tools for customers. Features enable the requesting party tomonitor and evaluate a service provider's Service Level Agreement price,turn-around time, and quality score. Qualitative analysis functionalityalso generates a unique score for each customer's service provider bysupporting the ability to combine and weight the qualitative andtimeline performance scores. Embodiments of the invention also include ascoring mechanism for evaluating a service provider's turn-around-timeperformance. These Qualitative Analysis functionalities allow forgreater support of multiple vendor selection methodologies.

In one embodiment, a cumulative vendor score is based on a customizedratio. The cumulative vendor score is calculated, for example, bysumming a weighted vendor quality score and a weighted vendor servicescore. The vendor quality score may incorporate factors such as customersatisfaction and price, and the vendor service score may take intoaccount such factors as late orders and turnaround time.

Vendor Distribution

The present invention provides functionality to automatically distributework to vendors based on a set of criteria. These criteria include thefeatures of the Qualitative Analysis segment, as well as additionaldistribution criteria and logic. The present invention provides theability to manage the distribution levels based upon a serviceprovider's outstanding late order volume and new order volume, as wellas withholding order distribution to a specified vendor for a specifiedperiod of time.

Vendor Management Company Accommodations

The present invention provides additional functionality for VendorManagement Companies (VMCs). VMCs maintain and manage large groups ofindependent service providers. An example would be a company thatreceives nationwide orders for appraisal services and in turndistributes those orders to smaller independent service providers acrossthe nation. The independent service provider then submits the productfulfillments back to the VMC. The VMC then reviews the work product forquality and transfers the fulfillment to the original ordering party.The present invention provides the VMC with the same vendor managementtools available to the Requestor. The present invention allows a VMC toautomate the distribution of orders to their down-line serviceproviders, or perform qualitative analysis of the down-line serviceprovider's performance.

Financial Institution Operational Needs

The present invention provides a set of operational tools to support theday-to-day operational and management needs of the financialinstitution. The tools are fully integrated with applications and mayeven reside with the present invention. By providing operational toolsfor the customer, the customer can eliminate the need to maintain andmanage a separate order tracking system.

In one embodiment of the present invention, an outsourced labor forceassists in non-automated transaction management operations. In oneembodiment, the labor force-assisted operations include, for example:mortgage origination transactions, such as processing, decisioning, andclosing; accounting services, such as cashiering, accounts payable,corporate accounting functions, and investor reporting; call centerservices, such as early stage collection, inbound customer servicecalls, skip tracing, and late stage unsecured collections; titleinsurance services, such as assignments and lien releases; mortgageservicing, such as customer research/services, escrow, payoffs and loansatisfactions, and loan setup/imaging; default services, such as loanresolution/bankruptcy and foreclosure/REO/claims; real estate analytics,such as reality advisors, commercial servicing, and mortgageanalytics/capital markets; and data entry services.

Example embodiments will now be described in conjunction with thefollowing figures.

FIG. 1 shows various features of an example computer system 600 for usein conjunction with an embodiment of the present invention. As shown inFIG. 1, the computer system is used by a requestor 602 or arepresentative of the requestor 602 to order goods or services from avendor 604. The system includes a REALPayments and Softrax module 606that includes functionality for billing, billing presentment, charges,pricing, and vendor setup. The system also includes a REALPaymentsmodule 608 that includes functionality for approval, dispute resolution,invoice, payments, and constructive receipts. The system 600 alsoincludes functionality for invoice creation. The system 600 alsoincludes or otherwise has access to one or more databases, such as, forexample, a REALServicing database 610, a REALTrans database 612, anaccounts receivable (AR) database 614, an accounts payable (AP) database616, and a general ledger (GL) database 618. Features of theREALPayments and Softrax module 606, the REALPayments module 608, andthe REALServicing, REALTrans, AR, AP, and GL databases 610, 612, 614,616, and 618 are described in copending U.S. patent application Ser. No.09/512,845 titled “Method for Workflow Processing Through ComputerNetwork,” filed Feb. 25, 2000; copending U.S. patent application Ser.No. ______ titled “Management and Reporting System and Process for Usewith Multiple Disparate Data Base,” filed Mar. 19, 2002; copending U.S.patent application Ser. No. ______ titled “Method and Apparatus forProviding Selective Access to Information,” filed Apr. 4, 2003;copending U.S. Provisional Application Ser. No. 60/495,103 titled“Electronic Ordering, Invoice Presentment, and Payment System andMethod,” filed Aug. 15, 2003; copending U.S. patent application Ser. No.10/729,019 titled “Expense Tracking, Electronic Ordering, InvoicePresentment, and Payment System and Method,” filed Dec. 8, 2003. Theentirety of each of those patent applications is incorporated herein byreference.

FIG. 2 presents an example flow diagram showing the pages a user mightencounter, in accordance with an embodiment of the present invention. Auser first places an order 500. If Vendor Management (VM) is notenabled, an Xpress ordering Graphical User Interface (GUI) screen isdisplayed 502. The user then, for example, selects one or moresub-transactions (also referred to as orders or products) 504, andsubmits the order 506.

If VM is enabled, a VM Xpress ordering GUI page is displayed 508. IfAutomated Product Selection (APS) is used, the APS profile is processed510 and the sub-transaction or product(s) is selected 512. If APS is notused, the user then selects products 504. The order is then submitted506.

If AVS is used, the AVS engine processes order and vendor parameters 514and selects a vendor(s) 516.

If only one sub-transaction, product, or order has been triggered, avendor criteria GUI screen is displayed 518 and vendor criteria areselected. The vendor criteria are then submitted 520. The file data forthe transaction are retrieved 522. Some fields in the order orsub-transaction are populated with data from the transaction 524, and aproduct order form GUI screen is displayed. A user edits the productorder form, and the order form is then submitted 526. Information aboutthe order or sub-transaction is displayed 528, for example,automatically or at a request from a user.

If more than one product, order, or sub-transaction have been triggered,a vendor selection GUI screen is displayed 530, and the user edits apre-selected vendor list. The edited vendor list is then submitted 532.The file data for the transaction are retrieved 534 and fields in thesub-transactions are populated with data from the transaction. Aconsolidated order form GUI screen is displayed 536. The order form issubmitted 538 and the information about the orders or sub-transactionsis displayed 540.

In one embodiment, the invention includes machine-executableinstructions stored in a computer-readable medium. Thesemachine-executable instructions include software functions that performspecific actions. A list of the software functions of this embodiment isshown in Table 1.

The present invention may be implemented using hardware, software or acombination thereof and may be implemented in one or more computersystems or other processing systems. In one embodiment, the invention isdirected toward one or more computer systems capable of carrying out thefunctionality described herein. An example of such a computer system 200is shown in FIG. 3.

Computer system 200 includes one or more processors, such as processor204. The processor 204 is connected to a communication infrastructure206 (e.g., a communications bus, cross-over bar, or network). Varioussoftware embodiments are described in terms of this exemplary computersystem. After reading this description, it will become apparent to aperson skilled in the relevant art(s) how to implement the inventionusing other computer systems and/or architectures.

Computer system 200 can include a display interface 202 that forwardsgraphics, text, and other data from the communication infrastructure 206(or from a frame buffer not shown) for display on the display unit 230.Computer system 200 also includes a main memory 208, preferably randomaccess memory (RAM), and may also include a secondary memory 210. Thesecondary memory 210 may include, for example, a hard disk drive 212and/or a removable storage drive 214, representing a floppy disk drive,a magnetic tape drive, an optical disk drive, etc. The removable storagedrive 214 reads from and/or writes to a removable storage unit 218 in awell-known manner. Removable storage unit 218, represents a floppy disk,magnetic tape, optical disk, etc., which is read by and written toremovable storage drive 214. As will be appreciated, the removablestorage unit 218 includes a computer usable storage medium having storedtherein computer software and/or data.

In alternative embodiments, secondary memory 210 may include othersimilar devices for allowing computer programs or other instructions tobe loaded into computer system 200. Such devices may include, forexample, a removable storage unit 222 and an interface 220. Examples ofsuch may include a program cartridge and cartridge interface (such asthat found in video game devices), a removable memory chip (such as anerasable programmable read only memory (EPROM), or programmable readonly memory (PROM)) and associated socket, and other removable storageunits 222 and interfaces 220, which allow software and data to betransferred from the removable storage unit 222 to computer system 200.

Computer system 200 may also include a communications interface 224.Communications interface 224 allows software and data to be transferredbetween computer system 200 and external devices. Examples ofcommunications interface 224 may include a modem, a network interface(such as an Ethernet card), a communications port, a Personal ComputerMemory Card International Association (PCMCIA) slot and card, etc.Software and data transferred via communications interface 224 are inthe form of signals 228, which may be electronic, electromagnetic,optical or other signals capable of being received by communicationsinterface 224. These signals 228 are provided to communicationsinterface 224 via a communications path (e.g., channel) 226. This path226 carries signals 228 and may be implemented using wire or cable,fiber optics, a telephone line, a cellular link, a radio frequency (RF)link and/or other communications channels. In this document, the terms“computer program medium” and “computer usable medium” are used to refergenerally to media such as a removable storage drive 214, a hard diskinstalled in hard disk drive 212, and signals 228. These computerprogram products provide software to the computer system 200. Theinvention is directed to such computer program products.

Computer programs (also referred to as computer control logic) arestored in main memory 208 and/or secondary memory 210. Computer programsmay also be received via communications interface 224. Such computerprograms, when executed, enable the computer system 200 to perform thefeatures of the present invention, as discussed herein. In particular,the computer programs, when executed, enable the processor 204 toperform the features of the present invention. Accordingly, suchcomputer programs represent controllers of the computer system 200.

In an embodiment where the invention is implemented using software, thesoftware may be stored in a computer program product and loaded intocomputer system 200 using removable storage drive 214, hard drive 212,or communications interface 224. The control logic (software), whenexecuted by the processor 204, causes the processor 204 to perform thefunctions of the invention as described herein. In another embodiment,the invention is implemented primarily in hardware using, for example,hardware components, such as application specific integrated circuits(ASICs). Implementation of the hardware state machine so as to performthe functions described herein will be apparent to persons skilled inthe relevant art(s).

In yet another embodiment, the invention is implemented using acombination of both hardware and software.

FIG. 4 presents an exemplary system diagram of various hardwarecomponents and other features in accordance with an embodiment of thepresent invention. As shown in FIG. 4, in an embodiment of the presentinvention, data and other information and services for use in the systemis, for example, input by an end user 30 via a terminal 31. The terminal31 is coupled to a server 33 via a network 34, such as the Internet, viacouplings 35, 36. In one embodiment, a vendor 39 also inputsinformation/data via a terminal 37 coupled 38 to the network 34.Furthermore in one embodiment, a member of an outsourced workforce 40inputs information/data via a terminal 41 coupled 42 to the network 34,and in another embodiment, a member of a financial institution workforce43 inputs information/data via a terminal 44 coupled 45 to the network34.

Each of the terminals 31, 37, 41, 44 is, for example, a personalcomputer (PC), minicomputer, mainframe computer, microcomputer,telephone device, personal digital assistant (PDA), or other devicehaving a processor and input capability. The terminal 31 is coupled to aserver 33, such as a PC, minicomputer, mainframe computer,microcomputer, or other device having a processor and a repository fordata or connection to a repository for maintained data.

In operation, in an embodiment of the present invention, via the network34, vendor data, transactional data, sub-transactional data, order dataand/or other information is communicated with the server 33. The server33 receives and resolves the transaction including triggering andresolving sub-transactions, stores data regarding the transaction,vendor, and sub-transaction, and documents the transaction (e.g.,electronically).

In one embodiment, the present invention uses active server page (ASP)technology to deliver information and services to a user. This mayinclude one or more ASPs stored on the server 33. This reduces themaintenance expense and hardware expense, results in limitedimplementation/integration costs, limited support expense, and low totalcost of ownership.

In one embodiment of the present invention, information relating to atransaction, such as a loan, is stored electronically. This informationis referred to interchangeably as a virtual loan file. Among otherthings, the virtual loan file enables data mining, reduces post closingquality reviews, facilitates secondary market due diligence, streamlinesloan servicing functions, reduces data archive costs, reduces processingcosts, automates routine and decision based processes, and reduces dataentry errors.

In one embodiment, the present invention includes a branded customerportal, which enables a customer, such as a mortgage company, to tailorthe look and feel of a software system, as well as the information andservices provided by the software system, to the company's particularneeds.

FIG. 5 shows an example flow diagram of a process for providingautomatic ordering for a sub-transaction associated with a particulartransaction, in accordance with an embodiment of the present invention.This flow diagram demonstrates automatic ordering of a sub-transaction,triggered by the input of a transaction. As shown in FIG. 5, specificparameters for a particular transaction, such as a loan, are input intothe system 300. In one implementation, this action is performed, forexample, by a member of an outsourced labor force. Alternatively, theparameters are input by an end user, such as an individual wishing toobtain a mortgage. The parameters input into the system are thenprocessed 302. A transaction matching the input parameters is thenselected 304. For example, a particular type of home loan may beselected that matches the parameters. If there is no transaction with aprofile matching the parameters, the file or transaction is moved to anexception bin 306.

In one embodiment, if a transaction matching the input parameters isselected, one or more sub-transactions or orders, such as providingproducts or services, are automatically selected 308. Thesub-transactions automatically selected 308 are, for example,sub-transactions that are required for the selected transaction. If theauto-vendor selection function is not present or is not selected, thesub-transactions, also referred to as orders, move to the vendorselection page 310, and vendor(s) for the sub-transaction(s) aremanually selected 311. The vendor(s) are manually selected 311, forexample, by an end user, by an employee of the financial institution, orby a member of a third-party outsourced labor force.

If the auto-vendor selection function is present and is enabled, avendor is automatically selected 312. If no additional information forthe sub-transaction or order is required, the order is placed 314. Ifadditional information for the sub-transaction or order is required, anorder form corresponding to the order is edited 316, for example, by anend user, by an employee of the financial institution, or by a member ofa third-party outsourced labor force. In one embodiment, additionalinformation is input 318, by such users as, for example, the end user,the employee of the financial institution, or the member of athird-party outsourced labor force. The order is then placed 320.

FIG. 6 shows an example flow diagram of a process for providingautomatic ordering for a sub-transaction associated with a particulartransaction, in accordance with an embodiment of the present invention.This flow diagram demonstrates automatic ordering of a secondsub-transaction, triggered by the completion of a first sub-transaction.This type of triggering may be useful, for example, in situations inwhich two or more sub-transactions must occur in a particular sequence.The sequence of the sub-transactions is be specified, for example, inthe profile for a particular transaction.

The automatic ordering process begins, for example, when a vendor sendsa product fulfillment indication 400, signifying that the vendor hascompleted a first sub-transaction. The sub-transaction is associatedwith a particular instance of a particular transaction, such as aparticular type of home loan for a particular end user. The productfulfillment is then received 402. In one embodiment, a particularidentification code is examined or processed 404 to identify theinstance of the transaction. The parameters of the instance of thetransaction are processed or updated 406.

Fulfillment profile selection 408 is then performed. This includes, forexample, examining the profile for the transaction to determine if thefulfillment of the first sub-transaction triggers a secondsub-transaction. If the profile does not indicate that a secondsub-transaction should be triggered, no action is taken 410. If theprofile indicates that one or more second sub-transactions should betriggered, the subsequent sub-transaction(s) are selected 412 (e.g.,automatically). The following actions are then optionally performed foreach of the subsequent sub-transaction(s). Automatic Vendor Selection(AVS) rules are examined and run 414, and an AVS profile is selected416. If there is a problem with one of the AVS processing functions, thefile or loan is moved to an exception bin 418. Otherwise, a vendor isselected 420 (e.g., automatically) for the subsequent sub-transactionand an order is placed 422 for the subsequent sub-transaction.

FIGS. 7-56 illustrate example GUI screens presented to a user orderinggoods and services, in accordance with an embodiment of the presentinvention. After logging in or otherwise entering the system, a user ispresented with the GUI screen of FIG. 7. The user selects “Vendor Admin”and is presented with the GUI screen of FIG. 8. The user selects “ScoreCards” and is presented with the GUI screen of FIG. 9. The user selects“Cumulative Score” and is presented with the GUI screen of FIG. 10. TheGUI screen presents the user with all the cumulative score cards theuser has previously created, and presents the user with an option tocreate a new cumulative score card.

The user selects “Create new score card” and is presented with the GUIscreen of FIG. 11. The user enters information pertaining to the itemsand vendors to be scored in FIGS. 11-12, and selects “Save” to create anew score card.

If the user selects “Service Score” from the GUI screen of FIG. 9, theGUI screen of FIG. 13 is presented. This screen displays all the servicescore cards, each card including a timeliness score or service score.The user has the option to create a new service score card by enteringinformation into the GUI screens of FIGS. 14-15.

If the user selects “Automated Scoring” from the GUI screen of FIG. 9,the GUI screen of FIG. 16 is presented. This screen displays all theautomated score cards. The user has the option to create a new automatedscore card by entering information into the GUI screens of FIGS. 17-18.

If the user selects “Quality score” from the GUI screen of FIG. 9, theGUI screen of FIG. 19 is presented. This screen displays all the qualityscore cards, which score the quality of work. The user has the option tocreate a new quality score card by entering information into the GUIscreen of FIG. 20.

FIG. 21 is a GUI screen that allows a user to select a vendor for aparticular order and to transmit the order to the vendor. FIGS. 22-23are GUI screens that allow a user to place a bulk order for an orderpackage consisting of two or more goods or services. Bulk orderingprovides, for example, a cost benefit to the user. The user may select avendor for each product or may enable autoselect, in which case thevendors will be automatically selected.

FIGS. 24-35 are sample GUI screens that may be presented to a user, suchas a user wishing to enroll a vendor in a system. FIG. 24 is a GUIscreen that allows the user to input general company information for thevendor. FIG. 25 is a GUI screen that is presented to a user enrolling aVMC. This screen allows the user to input criteria related tosub-distribution among independent service providers, such as theavailable independent service providers, and the criteria to use indistributing work orders among independent service providers. The GUIscreen of FIG. 26 allows the user to enter the workload capacity for thevendor.

The GUI screen of FIG. 27 allows the user to view the work queue for thevendor. The GUI screens of FIGS. 28-35 allow the user to add an item tothe work queue or change fields of an item in the work queue.

The GUI screen of FIG. 36 allows a user to view information on aproperty. The GUI screens of FIGS. 37-38 allow the user to add andapprove delegates to perform work orders. The GUI screen of FIG. 39allows a user to view a portfolio, or list of services ordered, for aparticular property.

The GUI screen of FIG. 40 displays the options available to a userselecting “Admin” from the menu bar. The GUI screen of FIG. 41 displaysthe options available to a user selecting “Workstation” from the menubar. The GUI screen of FIG. 42 displays the viewing options available toa user selecting from a drop-down box. The GUI screen of FIG. 43displays the options for viewing work queues available to a userselecting from a drop-down box. The GUI screen of FIG. 44 displays workqueues to a user.

The GUI screen of FIG. 45 allows a user to enter data for a new workorder or product in a workflow. The GUI screen of FIG. 46 allows a userto attach a file to a work order or other communication. The GUI screenof FIG. 47 displays attached files to a recipient of the files. The GUIscreens of FIGS. 48-49 allow a user to input information for automaticproduct selection.

The GUI screen of FIG. 50 allows a user to enter data for processmanagement setup. The GUI screens of FIGS. 51-53 present a user withinformation regarding an automatic process management setup and allowthe user to enter data for automatic process management setup.

The GUI screen of FIG. 54 allows a user to send an email to a recipient.If the email is regarding a particular product or order, the userspecifies the product or order by inputting information into the GUIscreen of FIG. 55. The user may input information into the GUI screen ofFIG. 56 to cancel the product or order.

FIG. 57 is a GUI screen listing properties and information related toeach property, such as property data, loan information, and work orderinformation.

FIG. 58 displays a sample corporate hierarchy. The corporate hierarchyexhibits, for example, parent-child infrastructure (PCI) and isdisplayed as a tree diagram. FIG. 59 is a block diagram illustratingvarious functionalities of a system in accordance with an embodiment ofthe present invention. FIGS. 60-61 illustrate a branded customer portalin accordance with an embodiment of the present invention.

Example embodiments of the present invention have now been described inaccordance with the above advantages. It will be appreciated that theseexamples are merely illustrative of the invention. Many variations andmodifications will be apparent to those skilled in the art.

TABLE 1 UNIQUE REQ REQUIREMENT ID FUNCTION NAME REQUIREMENT/FUNCTIONDESCRIPTION FIG. 2 VENDOR VENDOR MANAGEMENT MANAGEMENT PROCESSING/SETUPPROCESSING/SETUP 2.0A Real-time calculation Real-time updates ofvendors' orders. updates: 2.1A Capacity Real-time updates of vendors'open orders. 2.2A Threshold Real-time updates of total number ofvendors' orders for a specified time period. 2.3A Outstanding Late OrderReal-time updates of the specified outstanding Ratio late order ratio(ratio of late orders to open orders). 2.0C Modification of With theaddition of Workflow and AVS, the Acknowledgement File Acknowledgementfile would need to be (file-based orders) modified to handlenotification of the automated selection. 2.1C Workflow Specific TheAcknowledgement file would Information contain the following APS Info:Product Selected Workflow Name Used 2.2C AVS Specific TheAcknowledgement file contains the Information following AVS Info: VendorSelected AVS Profile Selected AVS Distribution Rule Selected Current %of orders Current capacity Current threshold Current late order ratio2.0D AVS Profile Viewer This will provide a Vendor Manager to viewAppendix A AVS Rules current AVS distribution rules that are inProduction. 2.1D AVS Profile Viewer Provide a section to view the AVSRules that Appendix A Section are currently in Production. (See appendixfor layout) 2.2D AVS Profile Effective Display the date the AVS Rulesmigrated to Appendix A Date Production (See appendix for layout) 2.3DAVS Profile Viewer Provide a table that contains all Profiles thatAppendix A Table are currently in Production. 2.4D AVS Profile ViewerThis table layout and functionality will Appendix A Actions duplicatethe current Profile table, except the Action column will contain a Viewlink. 2.5D AVS Profile Viewer The Action link will duplicate the editlink, Appendix A View Profiles except it will be view-only. 2.6D AVSProfile Viewer The AVS Profile Viewer will contain a View Appendix AVendor Distribution List link on each distribution set to view thevendor list (This View link will replace the Edit link). 3.1 CumulativeScore 3.1.A Create a Link for Create a link for Scorecards underProducts Appendix B Scorecard Menu Ordered Menu. Link will go to theScorecard menu. 3.1.B Create Scorecard Create a Scorecard Menu. Thiswill be set up Appendix C Menu the same as the Automated ProductSelection Menu. 3.1.B.1 Add links to Scorecard Add links to theScorecard Menu for Quality Appendix C Menu Score, Service Score,Cumulative Score and Auto Scoring. 3.1.B.2 Create a link for Create alink for Cumulative Score under Appendix C Cumulative Score ScorecardMenu. Link will go to the Screen Cumulative Score Screen. 3.1.C CreateCumulative Create Cumulative Score Screen to allow Appendix D ScoreScreen users to view all saved cumulative scorecards. 3.1.C.1 CreateCumulative Create a table to display Scorecard Name, Appendix DScorecard table Description of Scorecard, Products, Quality Ratio, andService Ratio. 3.1.C.2 Add Edit Buttons Add edit button to edit anysaved scorecard. Appendix D The edit button will be a link to CumulativeScore Setup Screen #2. 3.1.C.3 Add Delete Buttons Add Delete buttons todelete any saved Appendix D scorecards. Display message box “Are yousure you want to delete the saved scorecard” when the Delete button isclicked. Remove scorecard from table if yes is clicked. RefreshCumulative Score Screen. 3.1.C.4 Add Create New Add Create New ScorecardButton to create Appendix D Scorecard Button new Cumulative Scorecard.Create New Scorecard button will be a link to Cumulative Score SetupScreen #1. 3.1.D Create Cumulative Create Cumulative Score Setup Screento Appendix E Score Setup Screen #1 allow users to create a newcumulative scorecard. 3.1.D.1 Add Radio Buttons Add Radio Buttons tostart with an existing Appendix E scorecard. Radio button will defaultto No. If yes button is selected, provide combo box for all savedscorecards. 3.1.D.2 Add Scorecard Name Add Scorecard Name text box. Thisis a Appendix E Text Box required field. Text box should be large enoughto display 30 characters. 3.1.D.3 Add Scorecard Add ScorecardDescription text box. This is a Appendix E Description Text Box requiredfield. Text box should have a scroll bar to allow user to scroll throughentire description. 3.1.D.4 Add Next Button Add Next button to link toCumulative Score Appendix E Setup Screen #2. If No Radio button isselected and Scorecard Name or Scorecard Description are null, displaymessage “Scorecard Name and Description are Required”. 3.1.D.5 AddCancel Button Add Cancel Button to link to Cumulative Score Appendix EScreen. 3.1.E Create Cumulative Create Cumulative Score Setup Screen toAppendix F Score Setup Screen #2 allow users to add products and qualityand service ratios for the Cumulative Scorecards. 3.1.E.1 DisplayScorecard Display Scorecard name text box that was Appendix F Nameentered on Cumulative Score Setup Screen #1. 3.1.E.2 Display ScorecardDisplay Scorecard Description text box that Appendix F Description wasentered on Cumulative Score Setup Screen #1. 3.1.E.3 Add ProductCategory Provide a combo box for the user to select the Appendix F ComboBox product category that the scorecard will apply to. 3.1.E.4 AddProduct Combo Provide a combo box for the user to select the Appendix FBox product that the scorecard will apply to. The list will only containproducts that are in the chosen Product Category. 3.1.E.5 Create ProductTable Create table to display products for the current Appendix Fscorecard. 3.1.E.6 Add Product button Add “Add Product” button to allowuser to add Appendix F the selected product to the current scorecard.When Add Product button is clicked, check to make sure that product doesnot exist in any saved scorecards. If product is not in any savedscorecards, add product selected to the Product Table. Refresh screenafter button is clicked. 3.1.E.7 Add Delete Buttons Add Delete buttonsto delete any products in Appendix F the Product Table. Display messagebox “Are you sure you want to delete the product from the currentscorecard” when the Delete button is clicked. Remove product from tableif yes is clicked. Refresh screen after button is clicked. 3.1.E.8 AddQuality Ratio Text Provide a text box to enter the ratio for theAppendix F Box Quality Score. Values entered must be between 0 and 100.3.1.E.9 Add Service Ratio Text Provide a text box to enter the ratio forthe Appendix F Box Service Score. Values entered must be between 0 and100. 3.1.E.10 Display Cumulative Provide a field to display the total ofthe Appendix F Ratio Quality and Service ratios. Cumulative Ratio is thesum of the Quality Ratio and Service Ratio. 3.1.E.11 Add Submit ButtonAdd Submit button to save current scorecard. Appendix F Cumulative Ratiomust be equal to 100. Display message box “Cumulative Ratio must equal100% before proceeding” if Cumulative Ratio does not equal 100. Messagebox “Are you sure you want to save this scorecard” should appear whensubmit button is clicked, if Cumulative Ratio is equal to 100. If theusers clicks OK, add current scorecard to Cumulative Scorecard table andthe users is returned to the Cumulative Score Screen. If the user clciks“Cancel”, the action is cancelled. 3.2 Turnaround Time Score Matrix3.2.A Create a Link for Create a link for the Service Score underAppendix C Service Score Screen Scorecard Menu. Link will go to theService Score Screen. 3.2.B Create Service Score Create Service ScoreScreen to allow users to Appendix G Screen view all saved servicescorecards. 3.2.B.1 Create Service Create a table to display Productsand Appendix G Scorecard Table Description of scorecard. 3.2.B..2 AddEdit Buttons Add edit button to edit any saved scorecard. Appendix G Theedit button will be a link to Service Score Setup Screen #2. 3.2.B..3Add Delete Buttons Add Delete buttons to delete any saved Appendix Gscorecards. Display message box “Are you sure you want to delete thesaved scorecard” when the Delete button is clicked. Remove scorecardfrom table if yes is clicked. Refresh Service Score Screen. 3.2.B..4 AddCreate Scorecard Add Create Scorecard Button to create new Appendix GButton Service Scorecard. Create Scorecard button will be a link toService Score Setup Screen #1. 3.2.C Create Service Score Create ServiceScore Setup Screen to allow Appendix H Setup Screen #1 users to create anew service scorecard. 3.2.C.1 Add Radio Buttons Add Radio Buttons tostart with an existing Appendix H scorecard. Radio button will defaultto No. If yes button is selected, provide combo box for all savedscorecards. 3.2.C.2 Add Scorecard Name Add Scorecard Name text box. Thisis a Appendix H Text Box required field. Text box should be large enoughto display 30 characters. 3.2.C.3 Add Scorecard Add ScorecardDescription text box. This is a Appendix H Description Text Box requiredfield. Text box should have a scroll bar to allow user to scroll throughentire description. 3.2.C.5 Add Next Button Add Next button to link toService Score Setup Appendix H Screen #2. If No Radio button is selectedand Scorecard Name is null, display message “Scorecard is Required”.3.2.C.6 Add Cancel Button Add Cancel Button to link to Service ScoreAppendix H Screen. 3.2.D Create Service Score Create Service Score SetupScreen to allow Appendix I Setup Screen #2 users to add products and setup Turn Time Matrix. 3.2.D.1 Display Scorecard Display Scorecard name tthat was entered on Appendix I Name Service Score Setup Screen #1.3.2.D.2 Display Scorecard Display Scorecard Description that wasAppendix I Description entered on Service Score Setup Screen #1. 3.2.D.3Add Product Category Provide a combo box for the user to select theAppendix I Combo Box product category that the scorecard will apply to.(The category will only be those categories the Requestor has setup inProducts to Order) 3.2.D.4 Add Product Combo Provide a combo box for theuser to select the Appendix I Box product that the scorecard will applyto. The list will only contain products that are in the chosen ProductCategory. (The products will only be those products the Requestor hassetup in Products to Order) 3.1.D.5 Create Product Table Create table todisplay products for the current Appendix I scorecard. 3.1.D.6 AddProduct button Add “Add Product” button to allow user to add Appendix Ithe selected product to the current scorecard. When Add Product buttonis clicked, check to make sure that product does not exist in any savedscorecards. If product is not in any saved scorecards, add productselected to the Product Table. Refresh screen after button is clicked.3.1.D.7 Add Delete Buttons Add Delete buttons to delete any products inAppendix I the Product Table. Display message box “Are you sure you wantto delete the product from the current scorecard” when the Delete buttonis clicked. Remove product from table if yes is clicked. Refresh screenafter button is clicked. 3.2.D.8 Create Turn Time Create Turn TimeMatrix to allow user to Appendix I Matrix assign a percentage score torange of days. 3.2.D.9 Add a text box for (<=) This box will contain thenumber of days, from the ordered date, it takes a vendor to complete anorder. If the vendor completes the order within the set period (<=), thevendor will receive the score specified. 3.2.D.10 Add Nine Range TextProvide nine range text boxes to allow the Appendix I Boxes user toenter the number of days from the due date for each score. 3.2.D.11Range - Rule 1 When a value is entered in the first text box, the minvalue on the following text box will contain the previous value + 1.(i.e 2 is entered for the first text box, 3 will be displayed for themin for the following range) 3.2.D.12 Range - Rule 2 When a value isentered for the max value, the following min value will contain theprevious max value + 1. (i.e 3 to 5 is entered for the range, 6 will bedisplayed for the min for the following range) 3.2.D.13 Range - Rule 3All min values will be grayed-out and disabled. 3.2.D.14 Range - Rule 4An infinity sign will be displayed in the max value for a rangefollowing a completed range. 3.2.D.15 Range - Rule 5 The infinity signwill be removed when the max value field is accessed. 3.2.D.16 Range -Rule 6 If no value is entered in the ending range's max value field, andthe user tabs out of the box, the infinity sign is repopulated. 3.2.D.17Range - Rule 7 The max value of an ending range must contain an infinitysymbol. 3.2.D.18 Range - Rule 8 If a max value is lower than the minvalue and the user tabs out of the max value field, display thefollowing message “A max value can't be lower than the min value”.3.2.D.19 Add Service Score Provide a text box for the user to enter theAppendix I % Text Box score that is attributed to each day range. Thereshould be ten text boxes. 3.2.D.20 Service Score % - Rule 1 When a valueis entered in a Service Score % text field, a % is added to the value.(i.e 95 is entered, value displayed is 95%) 3.2.D.21 Service Score % -Rule 2 The value entered in a Service Score % text field must benumeric. 3.2.D.22 Service Score % - Rule 3 Special characters can't beentered in the Service Score % text field. 3.2.D.23 Service Score % -Rule 4 The Service Score % can't be higher than 100%. 3.2.D.24 AddSubmit Button When the Submit button is depressed, add Appendix Icurrent service score to Service Score table and display the ServiceScore Screen. 3.2.D.25 Add Cancel Button When the Cancel button isdepressed, the message “All information will be lost, are you sure youwish to continue?” will appear. The two options will be “Yes” or “No”.3.3.0 Automated Vendor Rules for the setup process for the AutomatedScoring Vendor Scoring Setup 3.3.1B Automated Vendor When AutomatedScoring link is activated Appendix C Scoring Setup from the Score Cardpage, populate the workstation frame with the Automated Scoring page3.3.2B Automated Vendor Provide a table that will contain all of theAppendix J Scoring Setup - Profiles created. Profile Table 3.3.3BProfile Table - Columns The Profile Table's columns will be as follows:Appendix J APS Profile Name Description Options 3.3.4B Profile Table -Options The following hyperlinks will appear under the Appendix JOptions column: Edit Delete 3.3.5B Options - Edit When the Edit link isactivated, the workstaion Appendix K section will display the Profilefor editing. 3.3.6B Options - Delete When the Delete link is activated,the Appendix J message “Are you sure you wish to delete this item?” willappear. The two options will be “Yes” or “No”. 3.3.7B Profile Table -Create When the “Create New Auto-Scoring Profile” Appendix J NewAuto-Scoring button is depressed, the New Profile page will Profileappear in the workstation. 3.3.8B New Auto-Scoring The New APS Profilepage will contain the Appendix K Profile following sections: DescriptionProducts Fulfilled (See Appendix Q for layout) 3.3.9B Auto-ScoringProfile - Description will contain a scrolling text box. Appendix KDescription (See Appendix Q for layout) 3.3.10B Auto-Scoring Profile -Products to Order will contain the standard Appendix K ProductsFulfilled product selection process: Select Category, Select Product.The products available will be those that the Requestor has setup.3.3.11B Auto-Scoring Profile - The list of products will not containproducts Product Sub-List 1 that are contained within other Profileswithin Staging. (This prevents overlaps) 3.3.12B Auto-Scoring Profile -The list of products will only contain those Product Sub-List 2 productsthat are setup for a Quality Score Card. (All products must have aQuality Score Card association to be a product defined in Auto-Scoring).3.3.13B Auto-Scoring Profile - When the ‘Next’ button is depressed, theAppendix K Next Button second screen of New APS Profile will appear inthe workstation frame. 3.3.14B Auto-Scoring Profile - When the Cancelbutton is depressed, the Appendix K Cancel Button message “Allinformation will be lost, are you sure you wish to continue?” willappear. The two options will be “Yes” or “No”. 3.3.15B Auto-ScoringProfile - The 2^(nd) screen will contain the following Appendix L 2^(nd)Screen sections: Product Fulfilled Options Score 3.3.16B APS Profile -Product The Products Fulfilled section will contain the Appendix LFulfilled product identified in the first screen. (See Appendix R forlayout) 3.3.17B APS Profile - Add When the Add Product Rule button isAppendix L Product Rule depressed, add a row for a new Product APS rule.3.3.18B APS Profile - Product The Product section will contain thefollowing Appendix L columns: Data Element Operator Data ElementOperator Value Options 3.3.19B APS Profile - Data When Data Element has‘Product ‘selected, Appendix L Element (1) [Product] provide all“product fulfillment” fields for the specified product in the combo-boxfor Data Element. (i.e. for Flood Zone Determination LOL, the completedataset for Element 79) 3.3.20B APS Profile - Data When Data Element has‘Product ‘selected, Appendix L Element (1) [File] provide all “filedata” fields in RT in the combo- box for Data Element. This includes theProperty BO and Loan BO data elements. 3.3.21B File Data Element (1) -When the data type = enumerated value, the Appendix L w/EnumeratedValues following requirements will apply: 3.3.22B Operator (1) - Whenthe data type of Data Element (1) = Appendix L Enumerated Values‘enumerated value’, then provide the following value in the combo-box: =<=> 3.3.23B Data Element (2) - This field should be disabled andgrayed-out. Appendix L Enumerated Values 3.3.24B Operator (2) - Thisfield should be disabled and grayed-out. Appendix L Enumerated Values3.3.25B Value - Enumerated Provide the data element (1) enumeratedAppendix L Values value list in a combo-box 3.3.26B File Data Element(1) - When the data type = numeric, the following Appendix L w//NumericValues requirements will apply: 3.3.27B Operator (1) - non- When thedata type of Data Element (1) = Appendix L enumerated values ‘numeric’,then provide the following values in the combo-box: + − / * = < <= > >=<=> 3.3.28B File Data Element (2) - Provide all “file data” fields in RTthat does not Appendix L Non-Enumerated have a data type = ‘EnumeratedValue’ in a Values I combo-box. 3.3.29B File Data Element (2) - Removethe value that was selected in Data Appendix L Non-Enumerated Element(1) from the list in Data Element (2). Values II 3.3.30B Operator (2) -When the data type of Data Element (1) = Appendix L Enumerated Values‘numeric’, then provide the following values in the combo-box: N/A + −/ * = < <= > >= <=> In Range Outside Range 3.3.31B Value - Non- Providean open text box. Appendix L Enumerated Values 3.3.32B Value - Data TypeThe data entered must be numeric Appendix L 3.3.33B Value - Characterlimit 10 character limit Appendix L 3.3.34B Value - Decimal Allow up totwo decimal places Appendix L 3.3.35B Data Element (2) Rules for DataElement (2) Appendix L 3.3.36B Data Element (2) - Defaults value = N/AAppendix L Default 3.3.37B Operator (2) - N/A When Data Element (2)value is = N/A, then Appendix L Operator (2) is disabled and grayed-out.3.3.38B Operator (2) Rules for Operator (2) Appendix L 3.3.39B Operator(2) - Provide the following values in the combo-box: Appendix LEnumerated Values N/A + − / * = < <= > >= <=> In Range Outside Range3.3.40B Operator (2) - Range If Operator (2) value = Range, then provideAppendix L two text boxes. (See Appendix R for layout) 3.3.41B DeleteLink Rules for Delete link Appendix L 3.3.42B Delete link When theDelete link is activated, the Appendix L message “Are you sure you wishto delete this item?” will appear. The two options will be “Yes” or“No”. 3.3.43B Add Rule Button Rules for Add Rule button Appendix L3.3.44B Add Rule Button When the add Rule button is depressed, add aAppendix L row for a new APS rule. 3.3.45B Save Button Rules for SaveButton Appendix L 3.3.46B Save Button When the Save Button is depressed,it Appendix L submits Profile and brings you to the Auto- ScoringProfile page 3.3.47B Cancel Button Rules for Cancel Button Appendix L3.3.48B Cancel Button When the Cancel Button is depressed, displayAppendix L “Are you sure you want to cancel this action?” The twooptions will be “Yes” or “No”. 3.3.49B Cancel Button - Yes If Yes isselected, action cancelled, takes you Appendix L to Auto-Scoring Profilepage. 3.3.50B Product Fulfillment Rules for Product Fulfillment APS -Options Appendix L APS - Options 3.3.51B Product Fulfillment There willbe two option boxes for Product Appendix L APS - Options FulfillmentAPS: Both of the rules fit the criteria Either of the rules fit thecriteria 3.3.52B Options - Both Rules If the option box ‘Both of therules fit the Appendix L criteria’ is selected then both of the rulesmust take place for the APS to take place. 3.3.53B Options - Either ofthe If the option box ‘Either of the rules fit the Appendix L Rulescriteria’ is selected then if either of the rules can happen for the APSto take place. 3.3.54B Score This is the score the vendor will receiveif the Appendix L rules are met. 3.3.55B Auto-Scoring - Score Acombo-box with the list of the possible Appendix L scores for thatproduct's Score Card will be contained within the combo-box. 3.3.54B APSProfile - Submit When the ‘Submit’ button is depressed, the Appendix LButton Product Fulfillment APS page will appear in the workstationframe. 3.3.55B APS Profile - Cancel When the Cancel button is depressed,the Appendix L Button message “All information will be lost, are yousure you wish to continue?” will appear. The two options will be “Yes”or “No”. 3.4 Quality Scoring Ability to apply scorecard to multipleproducts 3.4.A Update Quality Add new column to quality scorecard tableto Appendix C Scorecard Table display products that saved scorecardsapply to. 3.4.B Update Quality Score Provide the ability to assignproducts to a Appendix M Setup Screen #2 quality scorecard. 3.4.B.1 AddProduct Category Provide a combo box for the user to select the AppendixN Combo Box product category that the scorecard will apply to. 3.4.B.2Add Product Combo Provide a combo box for the user to select theAppendix N Box product that the scorecard will apply to. The list willonly contain products that are in the chosen Product Category. 3.4.B.3Create Product Table Create table to display products for the currentAppendix N scorecard. 3.4.B.4 Add Product button Add “Add Product”button to allow user to add Appendix N the selected product to thecurrent scorecard. When Add Product button is clicked, check to makesure that product does not exist in any saved scorecards. If product isnot in any saved scorecards, add product selected to the Product Table.Refresh screen after button is clicked. 3.4.B.5 Add Delete Buttons AddDelete buttons to delete any products in Appendix N the Product Table.Display message box “Are you sure you want to delete the product fromthe current scorecard” when the Delete button is clicked. Remove productfrom table if yes is clicked. Refresh screen after button is clicked.Delete Current Delete the current Scorecard/Product SetupScorecard/Product features located within the Product Page. Setup 4.0AEnhanced Qualitative Enhanced Qualitative This function will provide theusers of AVS the Distribution Distribution capability of distributingorders to vendors based on the history of their turn-time performance.The cumulative score function will allow a requestor to uniquely weighta vendor's quality score w/the vendor's service score on a per productbasis. 4.1A Turn-time score This function will provide the users of AVSthe criteria. capability of distributing orders to vendors based on thehistory of their turn-time performance. 4.2A Cumulative score THECUMULATIVE SCORE FUNCTION WILL ALLOW A criteria. REQUESTOR TO UNIQUELYWEIGHT A VENDOR'S QUALITY SCORE W/THE VENDOR'S SERVICE SCORE ON A PERPRODUCT BASIS. Automated Vendor Selection 4.0C Add'l Distribution LimitsAdd'l Distribution Limits This function will provide the users of AVSthe capability of preventing distribution of orders to vendors that donot fall into the automated distribution model. 4.2C Outstanding LateOrder This function will provide the users of AVS the Appendix Y Ratiocapability of preventing distribution of orders to vendors that do nothave more than “x” percent of late orders/“x” percent orders 4.3C DailyCapacity This will provide the users of AVS the Appendix Y capability oflimiting the number of orders given to a vendor on a given day. 4.3C1Daily Capacity Daily capacity is the maximum number of newDefinition/Calculation orders a vendor can receive in a given day. 4.3C2Add Daily Capacity to Add Daily Capacity to Products Ordered ProductsOrdered Vendor Selection Screen. Vendor Selection Screen 4.3C3 DailyCapacity Rule 1 The auto vendor selection feature should eliminatevendors who have reached their daily capacity. automated distributionmodel. 4.1D Auto-Reprocess This function will provide the users of AVSthe Declined Orders capability of reprocessing a declined order. Thisreprocessing will create a new order, deselect the original vendor fromthe available distribution list, run the AVS engine, select the vendor,and place the order. 4.2D Distribution Option Add a distribution optionsection to the Section Distribution Option Page. 4.3D Auto-Reprocess Adda Yes/No option box for Auto-Reprocess Declined Orders Declined Orders.Option Box 4.4D Auto-Reprocess When an order is declined, and theproduct is Declined Orders selected for AVS, and Yes is selected forAuto-Reprocess Declined Orders, the order automatically getsreprocessed. Data needed for reprocessing: Declined Status Order ID RESPID 4.5D Reprocess The original declined order's order form will beFunctionality 1 used to create a duplicate order. 4.6D Reprocess Theduplicate order will be processed via the Functionality 2 AVS engine,with the original vendor (that declined the order) de-selected from theeligible vendor list. 4.7D Reprocess If successfully placed via the AVSengine, the Functionality 3 order will be placed to the selected vendor.4.8D Reprocess If there is a problem with the AVS processing,Functionality 4 the file will be sent to the exception bin with thereason for the exception. 4.9D Reprocess - Substatus The Placed statusshould contain a substatus of Reprocessed. 4.10D Reprocess - Event LogThe reprocessing events should be logged within the Event Log. 4.0EAVS - Pre Order Form AVS - Pre Order Form This function will use the AVSfunctionality Submission Submission prior to order form submission. 4.1EExpanding File Level This modification will expand the file level Datainformation to capture key data that will be used for AVS. 4.2EPre-Selection of Best This functionality will pre-select “the best”Vendor vendor that the RT engine has selected. 4.3E Displaying AvailableThis functionality will display vendors that are Vendors forDistribution available for distribution. 4.4E AVS Selection OverrideThis functionality will allow for the user to override the AVS decision.4.5E AVS Selection - Order The vendor's order count will be incrementedCounting when the order is placed (Not when the AVS rules engine selectsthe vendor) 5.1A Order Forwarding - Order Forwarding - Provide theability for auto vendor selection to AVS AVS work with Order Forwarding5.2A Order Forwarding - When the forward link is activated, if theAppendix O AVS requestor is VM enabled the AVS engine will run therules, and highlight the AVS selected vendor. 5.3A Order Forwarding PageExpand the Order Fowarding page to include Appendix O the additions madeto the new ordering page detailed in Xpress Ordering. 5.4A OrderForwarding Detailed below are the Order Forwarding Appendix O Changes:changes 5.5A Filter Options The filter options detailed in Appendix CAppendix O should duplicate the current vendor filters in REALTrans.(The screen layout is detailed in Appendix L.) 5.6A Vendor List Table--- The available vendor list should be displayed Appendix L in a tabledepicted in Appendix C. The table should contain the followingsections/columns. AVS Profile Name AVS Distribution Rule ID Company NameBranch Name City State Vendor Type National Coverage Flag SLA Price %Current profile orders Current Vendor Grade Current capacity Auto-SelectFlag Exceeded Capacity Flag Current late order ratio (See Appendix C fordetails on layout of the table.) 5.7A AVS Profile Name Display the AVSProfile Name Appendix O 5.8A AVS Distribution Rule Display the AVSDistribution Rule ID Appendix O ID 5.9A Company Name Display thevendor's Company Name Appendix O 5.10A Branch Name Display the vendor'sBranch Name Appendix O 5.11A City Display the vendor's City Appendix O5.12A State Display the vendor's State Appendix O 5.13A Vendor TypeDisplay the vendor's Vendor Type Appendix O 5.14A National Coverage FlagDisplay a check mark if the vendor has Appendix O nationwide coverage5.15A SLA Price Display the vendor's SLA price Appendix O 5.16A %Current profile If the Distribution Rule is set for % distribution,Appendix O orders then display the vendor's percentage of currentprofile orders 5.17A Current Vendor Grade Display the vendor's currentvendor grade Appendix O 5.18A Current capacity Display the vendor'scurrent capacity Appendix O 5.19A Auto-Select Flag Display a check markif the vendor is marked Appendix O for AVS 5.20A Exceeded CapacityDisplay a check mark if the vendor has Appendix O Flag Exceeded Capacity5.21A Current late order ratio Display the vendor's current late orderratio Appendix O (Late Open Orders/Total Open orders) 5.22A SelectedVendor The entire row for the Vendor selected by the Appendix O AVSengine should be highlighted. (See Appendix C in Xpress Ordering Req fordetails on layout of the table.) 5.23A Screen Layout The screen layoutis detailed in Appendix C in Appendix O Xpress Ordering Req. 5.24ACommand Button - When the Next command is depressed, the Appendix O Nextuser should be brought to the selected (Single Product product's orderform (Appendix D in Xpress Selected) Ordering Req). 5.25A CommandButton - When the Next command is depressed, the Appendix O Next usershould be brought to the consolidated (Multiple Products order form(Appendix E in Xpress Ordering Selected) Req). 5.26A Command Button -When the Cancel command is depressed, the Appendix O Cancel orderplacement should be halted and the user should be brought to theOrdering Page (Appendix A in Xpress Ordering Req). 5.0B Bulk OrderForwarding Provide the ability for a vendor to bulk forward Appendix Sorders by either Prortfolio or by Requestor. The Bulk Order Forwardingwill be used in conjunction with AVS. 5.1B Bulk Order Forwarding If theclient's account is VM enabled, provide a Appendix S Bulk OrderForwarding section in the Bulk Management Screen. 5.2B Bulk OrderForwarding - The orders will be able to be filtered by: Appendix SFilters Portfolio Number In the vendor's entire system 5.3B Bulk OrderForwarding - This filter will display the specified product for AppendixS Specified Category each file that has a status of New (10) or TypeConfirmed (20) in their system. (This can also be sub-filtered byPortfolio.) 5.4B Bulk Order Forwarding - If only the product type isspecified, this will Appendix S System display the specified product foreach file in the vendor's system. 5.5B Bulk Order Forwarding - Thissub-filter will display the specified product Appendix S PortfolioNumber (Req # 5.3B) for each file that has a status of New (10) orConfirmed (20), in the specified Portfolio. 5.7B Bulk Order Forwarding -When the ‘Go’ button is depressed, the Appendix S ‘Go’ Button specifiedfilters will be ran, and the 2^(nd) page will appear (AppendixT), 5.8BOrder Forwarding The order forwarding options detailed in Appendix TOptions Appendix C should duplicate the current order forwarding optionsin REALTrans. (The screen layout is detailed in Appendix T.) 5.9B BulkOrder Forwarding - This page will display the orders that have AppendixT Order Page been specified by the filters on the previous page. 5.10BBulk Order Forwarding - The table of orders will consist of thefollowing Appendix T Order Page Table columns: Select Product File #Vendor Order # Property Borrower Requestor Ordered Date Due Date StatusOrder Form 5.11B Bulk Order Forwarding - This column will contain acheck box that Appendix T Select selects (if checked) or deselects (ifunchecked) the order to be forwarded 5.12B Bulk Order Forwarding - Thiscolumn will contain the Product Name Appendix T Product 5.13B Bulk OrderForwarding - This column will contain the File Number Appendix T File #5.14B Bulk Order Forwarding - This column will contain the Vendor OrderAppendix T Vendor Order # Number 5.15B Bulk Order Forwarding - Thiscolumn will contain the Property Address Appendix T Property 5.16B BulkOrder Forwarding - This column will contain the Borrower's FirstAppendix T Borrower and Last Name 5.17B Bulk Order Forwarding - Thiscolumn will contain the Requestor's name Appendix T Requestor that isordering the product 5.18B Bulk Order Forwarding - This column willcontain the date the product Appendix T Ordered Date was ordered 5.19BBulk Order Forwarding - This column will contain the date the productAppendix T Due Date is due 5.20B Bulk Order Forwarding - This columnwill contain the Stauts of the Appendix T Status order (New orConfirmed) 5.21B Bulk Order Forwarding - This column will contain anicon that links to Appendix T Order Placement Form the Order PlacementForm. 5.22B Activation of the Order When the Order Placement Form iconis Appendix T Placement Form Icon activated, the Order Placement Formwill appear in a separate window. 5.23B Editing of the Order When theOrder Placement Form is edited, Appendix T Placement Form the Bulk OrderForwarding page will update the changes. 5.24B Bulk Order Forwarding -The standard page scrolling function will be Appendix T Page scrollinglocated on the bottom of the page. (See Appendix T) 5.25B Bulk OrderForwarding - When the ‘Auto Select Vendors’ button is Appendix T AutoSelect Vendors depressed each order will run the AVS rules, and thenplace the selected orders to the vendors specified in the AVS engine.5.26B Bulk Order Forwarding - If the AVS engine can't place an order forAppendix T Exception Bin whatever reason (i.e no vendor coverage, error,etc...), the files will be sent to the Exception Bin. 7.0 Work QueuesProvide the capability of creating flexible work queues that willcontain orders that meet the specified criteria. The criteria for eachwork queue must be rules driven and set up or modified by the accountadministrator. 7.0A Create Work Queue Create a screen to allow the userto view all Display Screen Work Queues that have been created. 7.1A AddWork Queues Add a menu option for Work Queues under Menu Option the‘Admin’ button. 7.2A Create Work Queue Create a screen to display allactive and Administration screen inactive work queues. 7.3A Create WorkQueue Create work queue table to store all work Appendix BB table queuesand information related to the work queues. 7.4A Work Queue table TheWork Queue table's columns will be: columns Work Queue Description WorkQueue Type Work Queue Status Work Queue Created Date Work Queue InactiveDate Options 7.4A1 Work Queue table - The Work Queue Description willdisplay the Work Queue description of the work queue. Description 7.4A2Work Queue table - The Work Queue Type will display the type of WorkQueue Type work queue. The type of work queue will be WorkFlow or WorkQueue. 7.4A3 Work Queue Status The Work Queue Status will display thecurrent status of the work queue. 7.4A4 Work Queue Created The WorkQueue Created Date will display the Date date that the work queue wascreated. 7.4A5 Work Queue Inactive The Work Queue Created Date willdisplay the Date date that the work queue was inactivated. 7.5A WorkQueue table - The following buttons will appear under the OptionsOptions column: Edit Delete 7.6A Options - Edit Button When the ‘Edit’button is clicked, the Work Action Queue setup screen will appear forthe corresponding Work Queue. 7.7A Options - Delete When the ‘Delete’button is clicked, the Button message “Are you sure you want to deletethis item?” 7.8A.1 Delete Message Box The Delete Message Box willcontain two buttons - “OK” and “Cancel” 7.8A.2 Delete Message Box - Whenthe ‘OK’ button is clicked, the work OK Button queue will be deleted andthe Work Queue Display screen will refresh. 7.8A.3 Delete Message Box -When the ‘Cancel’ button is clicked, the Cancel Button Message box willclose and no changes will be made. 7.8A Add Create New Button When the‘Create New’ button is clicked the Work Queue setup screen will appear.7.0B Create Workflow/ Create a screen to allow the user to setupAppendix CC Queue Setup Screen work queues and workflows. 7.1B AddDescription Text Add a text box to the Work Queue Setup box to WorkQueue screen to allow the user to enter a description Setup screen ofthe Work Queue. The text box should allow up to 250 characters. 7.2B AddWork Queue Type Add a combo box to the Work Queue Setup Combo box toWork screen to allow the user to specify the type of Queue Setup screenwork being created. 7.2B1 Work Queue Type - The Work Queue Type combobox should Values contain the following values: Work Queue Work Flow7.3B Add Active Radio Add a radio button to the Work Queue Setup Buttonto Work Queue screen to allow the user to mark the current Setup screenwork queue as active. 7.4B1 Add Active Date field to Add a field to theWork Queue Setup screen Work Queue Setup to display the date that thework queue was screen marked as active. 7.4B2 Active Date field - RuleThe Active Date field should automatically populate based on the datethat the Active Radio Button is clicked. 7.5B Add Inactive Radio Add aradio button to the Work Queue Setup Button to Work Queue screen toallow the user to mark the current Setup screen work queue as inactive.7.6B1 Add Inactive Date field Add a field to the Work Queue Setup screento Work Queue Setup to display the date that the work queue was screenmarked as inactive. 7.6B2 Inactive Date field - The Active Date fieldshould automatically Rule populate based on the date that the InactiveRadio Button is clicked. 7.7B1 Setup Screen - Next Add a ‘Next’ buttonto the Work Queue setup button screen. 7.7B2 Next Button - Rule 1 Whenthe ‘Next’ button is clicked, if value in the Work Queue Type Combo Boxequals “Work Queue” the Work Queue setup2 screen will appear. 7.7B3 NextButton - Rule 2 When the ‘Next’ button is clicked, if value in the WorkQueue Type Combo Box equals “Work Flow” the WorkFlow setup2 screen willappear. 7.8B Setup Screen - Cancel Add a ‘Cancel’ button to the WorkQueue button setup screen. When the ‘Cancel’ button is clicked, the WorkQueue Display screen will appear. 7.9B1 Setup2 screen - Provide awarning message that appears if the Cancel Warning ‘Cancel’ button isclicked. The warning should Message read “Are you sure you want toCancel the setup?” 7.9B2 Warning Message Provide an ‘OK’ button on thewarning button - OK message. If the ‘OK’ button is clicked all changeswill be lost and the Work Queue Display screen will appear. 7.9B3Warning Message Provide a ‘Cancel’ button on the warning button - Cancelmessage. If the ‘Cancel’ button is clicked the warning message willclose and the Setup screen will appear. 7.0C Create Work Queue Create ascreen to allow the user to setup Setup 2 Screen work queues and selectthe fields that will be used in the work queue. 7.1C Setup Screen 2 -Add a table to display all available fields for Appendix DD FieldsAvailable the Work Queue. 7.2C Setup Screen 2 - Fields Add a table todisplay all fields selected for the Selected Work Queue. 7.3C.1 SetupScreen 2 - Select Provide a button for the user to select the Fieldbutton highlighted field in the ‘Fields Available’ table. 7.3C.2 SelectField Button - When the button is clicked, the highlighted Action fieldis moved to the ‘Fields Selected’ table and removed from the ‘FieldsAvailable’ table. 7.4C Setup Screen 2 - Provide a warning message thatappears if the Select Warning ‘Select Field’ button is clicked withoutMessage highlighting a field in the ‘Fields Available’ list box. Thewarning should read “Please select a field from the list of FieldsAvailable”. 7.5C Setup Screen 2 - Provide a button for the user todeselect the Deselect Field button highlighted field. When the button isclicked the highlighted field should be moved to the ‘Fields Available’table and removed from the ‘Fields Selected’ table. 7.6C Setup Screen2 - Provide a warning message that appears if the Deselect Warning‘Deselect Field’ button is clicked without Message highlighting a fieldin the ‘Fields Selected’ list box. The warning should read “Pleaseselect a field from the list of Fields Selected”. 7.7C Setup Screen 2 -Provide a button for the user to deselect all of Deselect All Fields thefields from the ‘Fields Selected’ list. When button the button isclicked, all fields in the ‘Fields Selected’ table should be moved tothe ‘Fields Available’ table and removed from the ‘Fields Selected’table. 7.8C Setup Screen 2 - Next Add a ‘Next’ button to the Work QueueSetup button 2 screen. When the ‘Next’ button is clicked, the Work Queuesetup2 screen will appear. 7.9C Setup Screen 2 - Add a ‘Cancel’ buttonto the Work Queue Cancel button Setup 2 screen. When the ‘Cancel’ buttonis clicked, the Work Queue Display screen will appear. 7.10C Setupscreen 2 - Provide a warning message that appears if the Cancel Warning‘Cancel’ button is clicked. The warning should Message read “Are yousure you want to Cancel the setup?” 7.11C Warning Message Provide an‘OK’ button on the warning button - OK message. If the ‘OK’ button isclicked all changes will be lost and the Work Queue Display screen willappear. 7.12C Warning Message Provide a ‘Cancel’ button on the warningbutton - Cancel message. If the ‘Cancel’ button is clicked the warningmessage will close and the Setup screen will appear. 7.13C Vendor FieldsAvailable The Vendor fields that should be available are: Contact NameCompany Name Company Address Company City Company State Company ZipBusiness Phone Email Address Cell Phone 7.14C Add Calculated Field Add abutton to allow the user to create a Button calculated field. 7.15CCalculated Field Button - When the Calculated Field Button is clicked,Action the Calculated Field screen will open. 7.0D Create Work QueueCreate a screen to allow the user to sort the Appendix EE Setup Screen 3fields that will be displayed in the Work Queue. 7.1D1 Add SelectedFields Add a table to contain all selected fields to the table to SetupScreen 3 Work Queue Setup Screen 3. 7.1D2 Selected Fields Table - TheSelected Fields table should contain all Values fields in the selectedFields table from the Work Queue Setup Screen 2. 7.2D1 Add Move to TopAdd Move to Top button to the Work Queue button to the Setup SetupScreen 3. Screen 3 7.2D2 Move to Top button - When the Move to Topbutton is clicked, the Action highlighted field should be moved to thetop of the list. 7.2D3 Move to Top button - When the Move to Top buttonis clicked, if the Rule 1 field is already located at the top of thelist, the Move Up Warning message box should appear. 7.3D1 Add Move toBottom Add Move to Bottom button to the Work button to the Setup QueueSetup Screen 3. Screen 3 7.3D2 Move to Bottom button - When the Move toBottom button is clicked, Action the highlighted field should be movedto the bottom of the list. 7.3D3 Move to Bottom button - When the Moveto Bottom button is clicked, if Rule 1 the field is already located atthe bottom of the list, the Move Down Warning message box should appear.7.4D1 Add Move Up button to Add Move Up button to the Work Queue theSetup Screen 3 Setup Screen 3. 7.4D2 Move Up button - When the Move Upbutton is clicked, the Action highlighted field should be moved up oneposition in the list. 7.4D3 Move Up button - Rule 1 When the Move Upbutton is clicked, if the field is already located at the top of thelist, the Move Up Warning message box should appear. 7.5D1 Add Move Downbutton Add Move Down button to the Work Queue to the Setup Screen 3Setup Screen 3. 7.5D2 Move Down button - When the Move Down button isclicked, the Action highlighted field should be moved down one positionin the list. 7.5D3 Move Down button - When the Move to Bottom button isclicked, if Rule 1 the field is already located at the bottom of thelist, the Move Down Warning message box should appear. 7.6D Move UpWarning The Move Up Warning message should read Message - Details “Theselected field is at the top of the list. 7.7D Move Down Warning TheMove Down Warning message should Message - Details read “The selectedfield is at the bottom of the list. 7.8D1 Add Remove Button to AddRemove button to the Work Queue Setup the Setup Screen 3 Screen 3. 7.8D2Remove Button - When the Remove button is clicked, the Actionhighlighted field should be removed from the list. 7.0E Create WorkQueue Create a screen to determine how each of the Appendix FF Criteriascreen fields selected in Work Queue Setup 3 screen will be used. 7.1ECriteria screen - Display all fields in the “Fields Selected” tableDisplay Fields on the Work Queue Criteria screen. The fields should bedisplayed in one column vertically down the left side of the screen.7.2E Criteria screen - Show Add a check box to the right of each fieldthat Check Box is in the ‘Fields Selected’ table. If the box is checkedthe field will be displayed in the Work Queue. If the box is not checkedthe field will not be displayed, but it can be used as criteria. 7.3ECriteria screen - Add a combo box to the right of each check Operatorcombo box box containing the following values: = > > = < < = < > 7.4ECriteria screen - Filter Add a text box to the right of each operatorText Box combo box. This text box will contain the criteria for the WorkQueue. 7.5E Criteria screen - Back Add a ‘Back’ button to the Work Queuebutton Criteria screen. When the ‘Back’ button is clicked, the WorkQueue setup screen will appear. All of the fields that were in the‘Fields Selected’ table should remain in the ‘Fields Selected’ table.All changes to the Work Queue Criteria screen should save. 7.6E Criteriascreen - Next Add a ‘Next’ button to the Work Queue Criteria buttonscreen. When the ‘Next’ button is clicked, the Work Queue setup3 screenwill appear. All of the changes to the Work Queue Criteria screen shouldsave. 7.7E Criteria screen - Add a ‘Cancel’ button to the Work QueueCancel button Criteria screen. 7.8E Criteria screen - Provide a warningmessage that appears if the Cancel Warning ‘Cancel’ button is clicked.The warning should Message read “Are you sure you want to Cancel thesetup?” 7.9E Warning Message Provide an ‘OK’ button on the warningbutton - OK message. If the ‘OK’ button is clicked all changes will belost and the Work Queue Display screen will appear. 7.10E WarningMessage Provide a ‘Cancel’ button on the warning button - Cancelmessage. If the ‘Cancel’ button is clicked the warning message willclose and the Criteria screen will appear. 7.0F Create Work QueueAppendix GG Admin Screen 7.1F.1 Add User Combo box Add a combo box toallow the user to select the user or users that will be associated tothe work queue. 7.1F.2 User Combo box - The combo box should contain allusers set up Details for the account. 7.1F.3 User Combo box - The usershould be able to select multiple Multiple Selections users by holdingdown the control button. 7.2F.1 Add Group Combo box Add a combo box toallow the admin to select the group or groups that will be associated tothe work queue. 7.2F.2 Group Combo box - The combo box should list allusers set up for Details the account. 7.2F.3 Group Combo box - The usershould be able to select multiple Multiple Selections groups by holdingdown the control button. 7.3F1 Add Work Screen Add a combo box to allowthe admin to select Combo box the screen that should appear when theWork Queue user selects an order in the queue. 7.3F2 Work Screen ComboThe Work Screen combo box should list all box - Details screensavailable to the user. Examples of screens that should be available are:Order Manager Valuation Product Review element View Only FulfillmentForm for all products Vendor Maintenance Screen Message Center 7.3F3Work Screen Combo The user should be able to select multiple box -Multiple groups by holding down the control button. Selections 7.4F1 AddWork Queue Add a combo box to allow the admin to select Selection combobox the selection type for the current Work Queue. 7.4F2 Selection Combobox - Add the following values to the Work Queue Values Selection Combobox: Round Robin Auto Feed Manual Select 7.4F3 Round Robin SelectionWhen Round Robin is selected, the items in Description the work queuewill be distributed to each user equally until all items in the workqueue have been distributed or all users assigned to the queue havereached their maximum capacity. 7.4F4 Auto Feed Selection When Auto Feedis selected, the items in the Description work queue will be distributedto each user equally automatically as each workflow item is closed. Theuser will not see the Work Queue, only the Work Queue Work Screen willappear. 7.5F5 Manual Select When Manual Select is selected, the items inthe work queue will be available to all users until a user selects theitem to work on. Once a user has selected an item in the work queue,that item is unavailable for all other users and is removed from thework queue. 7.5F1 Add Inactive Date Field Add a text box to enter thedate that the Work Queue will become inactive. 7.5F2 Inactive DateField - The format of the Inactive Date field should be Format a date(mm/dd/yyyy). 7.5F3 Inactive Date Field - The Inactive Date field is nota required field. Rule 1 7.5F4 Inactive Date Field - When the InactiveDate is less than today's Rule 2 date the Work Queue status shouldchange from active to inactive. 7.6F1 Add Work Queue Type Add a combobox to allow the admin to select combo box the Work Queue Type. 7.6F2Work Queue Type Add the following values to the Work Queue Combo box -Values Type Combo box: File Order 7.7F Work Queue The Work QueueDistribution must refresh Distribution each day. All items in a user'sWork Queue will be removed and redistributed at the beginning of theday. 7.0G Create Work Flow Create a screen to allow the user to setupAppendix HH Setup2 work flows and select the business process that willoccur when the work flow criteria is met. 7.1G1 Add Business Process Adda combo box to the Work Flow Setup 2 Combo Box screen to allow the userto select the business process that will kick off when all of theworkflow criteria are met. 7.1G2 Business Process The Business ProcessCombo box will contain Combo Box - Values all business process that havebeen created. 7.2G1 Add Work Flow Trigger Add a combo box to the WorkFlow Setup 2 Combo box screen to allow the user to select the triggertype for the current workflow. 7.2G2 Work Flow Trigger The Work FlowTrigger Combo box should Combo box - Values contain the followingvalues: Passive Active 7.3G Add Next button to Add a ‘Next’ button tothe Work Flow Setup 2 Work Flow Setup 2 screen. When the ‘Next’ buttonis clicked, the screen WorkFlow setup3 screen will appear. All of thechanges to the Work Flow Setup 2 screen should save. 7.4G Add Cancelbutton to Add a ‘Cancel’ button to the Work Flow Setup Work Flow Setup 22 screen. screen 7.5G1 Cancel Warning Provide a warning message thatappears if the Message ‘Cancel’ button is clicked. The warning shouldread “Are you sure you want to Cancel the setup?” 7.5G2 Warning MessageProvide an ‘OK’ button on the warning button - OK message. If the ‘OK’button is clicked all changes will be lost and the Work Queue Displayscreen will appear. 7.5G3 Warning Message Provide a ‘Cancel’ button onthe warning button - Cancel message. If the ‘Cancel’ button is clickedthe warning message will close and the Criteria screen will appear. 7.0HCreate Work Flow Create a screen to allow the user to setup Appendix IISetup 3 Screen work queues and select the fields that will be used inthe work queue. 7.1H1 Setup Screen 3 - Add a table to display allavailable fields for Fields Available the WorkFlow. 7.2H Setup Screen3 - Fields Add a table to display all fields selected for the SelectedWorkFlow. 7.3H.1 Setup Screen 3 - Select Provide a button for the userto select the Field button highlighted field in the ‘Fields Available’table. 7.3H.2 Select Field Button - When the button is clicked, thehighlighted Action field is moved to the ‘Fields Selected’ table andremoved from the ‘Fields Available’ table. 7.4H Setup Screen 3 - Providea warning message that appears if the Select Warning ‘Select Field’button is clicked without Message highlighting a field in the ‘FieldsAvailable’ list box. The warning should read “Please select a field fromthe list of Fields Available”. 7.5H Setup Screen 3 - Provide a buttonfor the user to deselect the Deselect Field button highlighted field.When the button is clicked the highlighted field should be moved to the‘Fields Available’ table and removed from the ‘Fields Selected’ table.7.6H Setup Screen 3 - Provide a warning message that appears if theDeselect Warning ‘Deselect Field’ button is clicked without Messagehighlighting a field in the ‘Fields Selected’ list box. The warningshould read “Please select a field from the list of Fields Selected”.7.7H Setup Screen 3 - Provide a button for the user to deselect all ofDeselect All Fields the fields from the ‘Fields Selected’ list. Whenbutton the button is clicked, all fields in the ‘Fields Selected’ tableshould be moved to the ‘Fields Available’ table and removed from the‘Fields Selected’ table. 7.8H Setup Screen 3 - Next Add a ‘Next’ buttonto the Work Queue Setup button 2 screen. When the ‘Next’ button isclicked, the Work Queue setup2 screen will appear. 7.9H Setup Screen 3 -Add a ‘Cancel’ button to the Work Flow Setup Cancel button 2 screen.When the ‘Cancel’ button is clicked, the Work Queue Display screen willappear. 7.10H Setup screen 3 - Provide a warning message that appears ifthe Cancel Warning ‘Cancel’ button is clicked. The warning shouldMessage read “Are you sure you want to Cancel the setup?” 7.11H WarningMessage Provide an ‘OK’ button on the warning button - OK message. Ifthe ‘OK’ button is clicked all changes will be lost and the Work QueueDisplay screen will appear. 7.12H Warning Message Provide a ‘Cancel’button on the warning button - Cancel message. If the ‘Cancel’ button isclicked the warning message will close and the Setup screen will appear.7.13H Vendor Fields Available The Vendor fields that should be availableare: Contact Name Company Name Company Address Company City CompanyState Company Zip Business Phone Email Address Cell Phone 7.14H1 AddCalculated Field Add a button to allow the user to create a Buttoncalculated field. 7.14H2 Calculated Field Button - When the CalculatedField Button is clicked, Action the Calculated Field screen will open.7.0I Create Work Flow Create a screen to determine how each of theAppendix JJ Criteria screen fields selected in Work Flow Setup 3 screenwill be used. 7.1I Criteria screen - Display all fields in the “FieldsSelected” table Display Fields on the WorkFlow Criteria screen. Thefields should be displayed in one column vertically down the left sideof the screen. 7.2I Criteria screen - Add a combo box to the right ofeach check Operator combo box box containing the following values: = > >= < < = < > 7.3I Criteria screen - Filter Add a text box to the right ofeach operator Text Box combo box. This text box will contain thecriteria for the WorkFlow. 7.4I Criteria screen - Back Add a ‘Back’button to the WorkFlow Criteria button screen. When the ‘Back’ button isclicked, the WorkFlow setup screen 3 will appear. All of the fields thatwere in the ‘Fields Selected’ table should remain in the ‘FieldsSelected’ table. All changes to the WorkFlow Criteria screen shouldsave. 7.5I Criteria screen - Next Add a ‘Next’ button to the WorkFlowCriteria button screen. When the ‘Next’ button is clicked, the WorkFlowsetup3 screen will appear. All of the changes to the WorkFlow Criteriascreen should save. 7.6I Criteria screen - Add a ‘Cancel’ button to theWorkFlow Criteria Cancel button screen. 7.7I Criteria screen - Provide awarning message that appears if the Cancel Warning ‘Cancel’ button isclicked. The warning should Message read “Are you sure you want toCancel the setup?” 7.8I Warning Message Provide an ‘OK’ button on thewarning button - OK message. If the ‘OK’ button is clicked all changeswill be lost and the WorkFlow Display screen will appear. 7.9I WarningMessage Provide a ‘Cancel’ button on the warning button - Cancelmessage. If the ‘Cancel’ button is clicked the warning message willclose and the Criteria screen will appear. 7.0J Add Work Queue Link Adda link to the Work Queue display screen Appendix OO to Menu Bar to themenu bar. 7.1J Add Link to Work Add a link to the Menu Bar to directusers to Queue to Menu Bar the Work Queue Display screen. 7.0K Add WorkQueue to Add Work Queue to the View Selection Appendix QQ the ViewSelection Combo box. Combo Box 7.1K Add Work Queue to Add a link to theView Selection Combo box to View Selection Combo direct the user to theAssigned Work Queue box screen. 7.0L Create Assigned Work Create ascreen to allow users to select from Appendix RR Queue Screen all WorkQueues that they have been assigned to. 7.1L Add Assigned Work Add acombo box to display all work queues Queues combo box to that thecurrent user is assigned to. Assigned Work Queue Screen 7.2L1 Add ‘Go’button to the Add ‘Go’ button to the Assigned Work Queue Assigned WorkQueue screen. Screen 7.2L2 Go Button - Action When the ‘Go’ button isclicked, the Work Queue screen for the selected work queue will appear.7.0M Create Work Queue Create Work Queue screen to display all itemsAppendix SS screen that have not been completed in a work queue. 7.1M1Create Work Queue Create a table to display details about the DetailTable items in the current work queue. 7.1M2 Add Work Queue Item Add thelink to the Work Queue item to the link to Work Queue work queue table.Detail Table 7.1M3 Work Queue Item Link - When the Work Queue Item Linkis clicked, a Action separate window will open with the work screenselected for the current work queue. The screen will open inside of theWork Queue Frame. 7.1M4 Add Work Queue Item Add the date that the itemappeared in the Date to Work Queue work queue to the work queue table.Detail Table 7.1M5 Add Work Queue Item Add the status of the item to thework queue link to Work Queue table. Detail Table 7.1M6 Work Queue ItemThe Statuses that will be displayed in the Statuses Work Queue tablewill be: Viewed New Completed 7.1M7 Work Queue Item The Work Queue ItemStatus for an order that Status - New appears in a work queue and hasnot been viewed by any user and has not been completed will have astatus of ‘New’. 7.1M9 Work Queue Item The Work Queue Item Status for anorder that Status - Viewed appears in a work queue and has been viewedby a user and has not been completed will have a status of ‘Viewed’. Theitem is not removed from the work queue, but it is moved to the bottomof the work queue. 7.1M10 Work Queue Item The Work Queue Item Status foran order that Status - Completed appears in a work queue and has beenviewed by a user and has been completed will have a status of‘Completed’. 7.1M11 Add Work Queue Item Add the user name that the WorkQueue Item Viewed By to Work was last viewed by. Queue Detail Table7.1M12 Work Queue Item Will only be available for items with a status ofViewed By - Rule ‘Viewed’. 7.1M13 Add Work Queue Item Add the date thatthe Work Queue Item was Viewed On to Work last viewed on. Queue DetailTable 7.1M14 Work Queue Item Will only be available for items with astatus of Viewed On - Rule ‘Viewed’. 7.2M1 Create Work Queue Create aFrame that will open when the Work Appendix TT Frame Queue Item Link isclicked. 7.2M2 Add Work Queue Item Add the Item Status to the Work QueueStatus to Work Queue Frame. Frame 7.2M3 Add Work Queue Item Add the username of the last person that Viewed By to Work viewed the work queueitem. Queue Frame 7.2M4 Add Work Queue Item Add the last date that thework queue item Viewed On to Work was viewed. Queue Frame 7.2M5 Add‘Complete’ button Add the ‘Complete’ button to the Work Queue to theWork Queue Frame. Frame 7.2M6 Complete Button - When the Complete buttonis clicked, the work Action 1 queue item status will change to complete.7.2M7 Complete Button - When the Complete button is clicked, the Action2 Work Queue screen will appear if the Work Queue Selection type is not‘Auto Feed’. 7.2M8 Complete Button - When the Complete button isclicked, if the Action 3 Work Queue Selection type is ‘Auto Feed’, thecurrent item will close and the next work queue item will appear in theWork Queue Frame. 7.0N Create Calculated Create a screen to allow theuser to create a Appendix YY Field Screen calculated field. 7.1N AddField Name to Add a text box to allow the user to name the CalculatedField field that is being created. Screen 7.2N Add Input Button to Add abutton to the Calculated Field screen Calculated Field that will changethe Field Variable to a text Screen box. This will allow the user toenter free form values. 7.3N Add Select Button to Add a button to theCalculated Field screen Calculated Field that will change the FieldVariable to a Combo Screen box. This will allow the user to select afield. 7.4N1 Add Field Select Add a combo box to the Calculated FieldCombo Box to screen that will allow the user to choose a fieldCalculated Field to perform a calculation. Screen 7.4N2 Select Combobox - The Select Combo box will contain the same Values values that areavailable in the Criteria Selection screen. 7.5N Add Field Text Box toAdd a text box to allow the user to enter a Calculated Field value toperform a calculation. Screen 7.6N Field Variable - Default FieldVariable should default to the Combo box. 7.7N1 Add ‘Add’ button to theAdd a button to the Calculated Field screen to Calculated Field allow auser to add another text box or select Screen combo box. 7.7N2 ‘Add’Button - Action 1 When the ‘Add’ button is clicked, the operatorAppendix ZZ combo box will appear. 7.7N3 ‘Add’ Button - Action 2 Whenthe ‘Add’ button is clicked, the ‘Input’ Button will appear. 7.7N4 ‘Add’Button - Action 3 When the ‘Add’ button is clicked, the ‘Select’ Buttonwill appear. 7.7N5 ‘Add’ Button - Action 3 When the ‘Add’ button isclicked, the Field Variable will appear. 7.7N6 ‘Add’ Button - Action 4When the ‘Add’ button is clicked, the ‘Add’ button will appear. 7.7N7Add Button - Rule Each time the ‘Add’ button is clicked a new row shouldbe added and all of the above items should be provided. 7.8N1 AddOperator Combo Add a combo box to include all operators that Box toCalculated Field will be needed to create a calculated field. Screen7.8N2 Operator Combo Box - The Operator Combo box should contain theValues following values: + − / * 7.0 Add Unavailable Date Provide theablility for a vendor to remove Appendix UU to Vendor Information itselffrom a list of available vendors for a Screen specified period of time.This will be necessary if a vendor is going on vacation or unavailablefor a period of time. 7.1AA Add Unavailable Flag Add a check box to thevendor information Appendix UU to Vendor Information screen. screen7.1BB Unavailable Flag - When the Unavailable Flag is checked, theAppendix UU Action vendor will not appear as an available vendor for allrequestors. 7.2AA Add Unavailable Start Add a field to the vendorinformation screen to Appendix UU Date to Vendor allow a vendor to enterthe date at which the Information Screen vendor will become unavailable.7.2BB Add Unavailable End Add a field to the vendor information screento Appendix UU Date to Vendor allow a vendor to enter the date at whichthe Information Screen vendor will become available. 7.2CC UnavailableDate End - The Unavailable End Date must be after the Appendix UU RuleUnavailable Start Date. 8.0 Update Qualitative Update the QualitativeDistribution Setup Appendix VV Distribution Setup Screen to allow usersto use different criteria Screen for vendor selection than in thecurrent production environment. 8.1 Add Lowest Price Add an option forthe Lowest Price as a Appendix VV parameter to distribution parameter.Qualitative Distribution screen 8.2 Add Highest Service Add an optionfor the Highest Service Score Appendix VV Score parameter to as adistribution parameter. Qualitative Distribution screen 8.3 Add HighestQuality Add an option for the Highest Quality Score as Appendix VV Scoreparameter to a distribution parameter. Qualitative Distribution screen8.4 Add Highest Add an option for the Highest Cumulative Appendix VVCumulative Score Score as a distribution parameter. parameter toQualitative Distribution screen 8.0 Add Valuation Product Review elementto all ORA valuation products. 8.0A Add Valuation Product Add option toselect a Valuation Product Review element to Review to Ocwen BPO productOcwen BPO product 8.0B Add Valuation Product Add option to select aValuation Product Review element to Review to Ocwen Comparative MarketOcwen Comparative Analysis product Market Analysis 8.0C Add ValuationProduct Add option to select a Valuation Product Review element toReview to ORA 2055 product ORA 2055 8.0D Add Valuation Product Addoption to select a Valuation Product Review element to Review to ORA1004 product. (This product ORA 1004 does not exist yet. An RDD isforthcoming). 8.1 Create Valuation Product Review Element Fulfillment8.1A Create Valuation Create the Data Entry Valuation Product ProductReview Review element fulfillment form to enter the element fulfillmentdata needed for a Valuation Product Review. 8.1B Valuation ProductValuation Product Review will not be Review - Rule 1 forwarded to vendorit will only be available to requestor/forwarder. 8.1C Valuation ProductCompleted order is not available to Review - Rule 2 requestor/forwarderuntil Valuation Product Review status changes to Confirmed Complete.8.1D Add Market Value Low Add the Market Value Low field to the field toValuation Valuation Product Review Element Fulfillment. Product ReviewThis field should be formatted as currency. Element Fulfillment 8.1E AddMarket Value High Add the Market Value High field to the field toValuation Valuation Product Review Element Fulfillment. Product ReviewThis field should be formatted as currency. Element Fulfillment 8.FI AddMarket Value Mid Add the Market Value Mid field to the field toValuation Valuation Product Review Element Fulfillment. Product ReviewThis field should be formatted as currency. Element Fulfillment 8.1F1Review Element The Market Value Mid should not populate if Fulfillment -Market the Market Value High is null Value Mid field Rule 1 8.1F2 ReviewElement The Market Value Mid should not populate if Fulfillment - Marketthe Market Value Low is null Value Mid field Rule 2 8.1F3 Review ElementThe Market Value Mid calculation method is Fulfillment - Market (MarketValue High + Market Value Low)/2 Value Mid field calculation 8.1G AddRepaired Market Add the Repaired Market Value Low field to Value Lowfield to the Valuation Product Review Element Valuation ProductFulfillment. This field should be formatted as Review Element currency.Fulfillment 8.1H Add Repaired Market Add the Repaired Market Value Highfield to Value High field to the Valuation Product Review ElementValuation Product Fulfillment. This field should be formatted as ReviewElement currency. Fulfillment 8.1I Add Repaired Market Add the RepairedMarket Value Mid field to Value Mid field to the Valuation ProductReview Element Valuation Product Fulfillment. This field should beformatted as Review Element currency. Fulfillment 8.1I1 Review ElementThe Market Value Mid should not populate if Fulfillment - Repaired theRepaired Market Value High is null Market Value Mid field Rule 1 8.1I2Review Element The Repaired Market Value Mid should not Fulfillment -Repaired populate if the Repaired Market Value Low is Market Value Midfield null Rule 2 8.1I3 Review Element The Repaired Market Value Midcalculation Fulfillment - Repaired method is (Repaired Market ValueHigh + Market Value Mid field Repaired Market Value Low)/2 calculation8.1J Add Deferred Add the Total Repair Amount Field to the Maintenancefield to Valuation Product Review Element Fulfillment. Valuation ProductThis field should be formatted as currency. Review Element Fulfillment8.1K Add Marketing Time Add the Marketing Time Field to the Valuationfield to Valuation Product Review Element Fulfillment. This fieldProduct Review should be formatted as Number (Double). ElementFulfillment 8.1L Add Review Comment Add the Review Comment Field to thefield to Valuation Valuation Product Review Element Fulfillment. ProductReview This field should be formatted as Memo. Element Fulfillment 8.1MAdd Reason Code field Add the Reason Code Field to the Valuation toValuation Product Product Review Element Fulfillment. This field ReviewElement should be formatted as Text (50). Fulfillment 8.1KM1 Add ReasonCode Add a combo box to specify the Reason Code combo box field to Fieldon the Valuation Product Review Valuation Product Element Fulfillment.The combo box should Review Element contain the following values:Fulfillment Driveby Bad previous value Condemned Driveby on wrongproperty Deferred Maintenance Earthquake Fire Flood FunctionalObsolescence Incorrect Prop Rights Valued Market Decline Market IncreaseMudslide No Change In Value No Original (Previous) Value Go RepairedSight Area Incorrect Structural Problems Tornado Vandalized Does NotComply With Zoning 8.1N Add Condition Code field to Valuation ProductReview Element Fulfillment 8.1O Add Condition Code Add the ConditionCode Field to the Valuation field to Valuation Product Review ElementFulfillment. This field Product Review should be formatted as Text (10).Element Fulfillment 8.1O1 Add Condition Code Add a combo box to specifythe Condition combo box field to Code Field on the Valuation ProductReview Valuation Product Element Fulfillment. The combo box shouldReview Element contain the following values: Fulfillment Poor FairAverage Good 8.1P Create Valuation Order Table 8.1P1 Valuation OrderTable - Links will be created for all other valuation Add Link toValuation products associated to the file number of the Product orderthe review is selected for. 8.1P2 Valuation Order Table - Activatinglink will open a new window Link Action displaying the valuation productreferenced by the link. 8.1P2 Valuation Order Table - This will show theValuation Product Type of Add Valuation Type the valuation productreferenced by the link. 8.2P4 Valuation Order Table - This will show theconfirmed completed date Add Completed Date of the valuation productreferenced by the link. 9.0 Create Invoice Create output file fromREALTrans database Creation Process for upload into Infinium for Invoicecreation. 9.1 Create Infinium export Create file with all needed datafor invoice file creation creation in Infinium. 9.2 Create Infiniumimport Create Infinium mapping process from file file mapping created inSection (9.1) 9.0A Create Business Create basic business processes thatperform Processes for a simple function. This will allow admin usersWorkflow Automation to select a business process that can occur for allfiles/orders that meet workflow criteria. 9.1A Create Send MessageCreate a business process to send a message Appendix WW Business Processusing the Message Center function. 9.1B Send Message When the userselects the ‘Send Message Appendix WW Business Process - BusinessProcess’ from the Work Flow Setup2 Action screen, a Process Parameterwindow should appear. 9.1C Process Parameter The Process Parameterwindow should Appendix WW Window appear requiring the user to completeall fields for the business process. 9.1D Process Parameter The numberof parameters that are necessary Appendix WW Window - Parameters will bedetermined by the process that is being created. 9.1E Parameter 1 - ‘To’The ‘To’ combo box should be the first Appendix WW Combo Box parameterrequired by the user that appears on the Process Parameter window. 9.1FParameter 1 - Values The ‘To’ combo box should include the Appendix WWfollowing values: Vendor Company Vendor Contact Vendor Company andVendor Contact 9.1G Parameter 2 - ‘Subject’ The ‘Subject’ field shouldbe the second Appendix WW field parameter required by the user thatappears on the Process Parameter window. 9.1H Parameter 2 - Details The‘Subject’ field should allow the user to Appendix WW enter a subject forall of the emails that will be sent for the current workflow. 9.1IParameter 3 - The ‘Message’ field should be the third Appendix WW‘Message’ field parameter required by the user that appears on theProcess Parameter window. 9.1J Parameter 3 -Details 1 The ‘Message’field should allow the user to Appendix WW enter a message for all ofthe emails that will be sent for the current workflow. 9.1K Parameter3 - Details 2 The ‘Message’ field should also include the Appendix WWfollowing data points for all messages that are sent via a workflow:File Number Loan Number Order Number Property Street Address PropertyCity Property State Property Zip Code Property APN Property LegalDescription Borrower Name Order Due Date 9.2A Create Cancel Order Createa business process to change the Appendix XX Business Process status toCancelled for all orders for the current workflow. 9.2B Cancel OrderBusiness When the user selects the ‘Cancel Order’ from Appendix XXProcess - Action the WorkFlow Setup2 screen, a Process Parameter windowshould appear. 9.2C Process Parameter The Process Parameter windowshould Appendix XX Window appear requiring the user to complete allfields for the business process. 9.2D Parameter 1 - ‘Reason’ The‘Reason’ field should be the only Appendix XX field parameter requiredby the user that appears on the Process Parameter window. 9.2E Parameter1 - Values The data entered in the ‘Reason’ field should Appendix XXpopulate the Cancellation Form. 9.2F Cancel Order - Action 1 When theorder is cancelled via the workflow, Appendix XX the cancellation formshould appear under submitted items. 9.2G Cancel Order - Action 2 Whenthe order is cancelled via the workflow, Appendix XX the status shouldchange to cancelled. 9.3A Create Place Order Create a business processto place an order Appendix YY Business Process using AVS. 9.3B Parameter1 - ‘Product The ‘Product Category’ combo box should be Appendix YYCategory’ Combo Box the first parameter required by the user. 9.3CParameter 1 - Values The ‘Product Category’ combo box should Appendix YYinclude only product categories that the requestor has selected asproducts to be ordered. 9.3D Parameter 2 - ‘Product The ‘Product toOrder’ combo box should be Appendix YY to Order’ Combo Box the secondparameter required by the user. 9.3E Parameter 2 - Values The ‘Productto Order’ combo box should Appendix YY include only products that therequestor has selected as products to be ordered. 9.3F Place Order -Action When the order is placed via workflow, the Appendix YY ordershould be placed with the best vendor that is selected using AVS rules.9.4A Create Cancel and Create a business process to cancel an orderAppendix ZZ Reorder Business and re-assign the order with a new vendorProcess using AVS. 9.4B Parameter 1 - ‘Reason’ The ‘Reason’ field shouldbe the first Appendix ZZ field parameter required by the user thatappears on the Process Parameter window. 9.4C Parameter 1 - Values Thedata entered in the ‘Reason’ field should Appendix ZZ populate theCancellation Form. 9.4D Parameter 2 - ‘Due The ‘Due Date’ combo boxshould be the Appendix ZZ Date’ Combo Box second parameter required bythe user that appears on the Process Parameter window. 9.4E Parameter2 - Values The ‘Due Date’ combo box should include the Appendix ZZfollowing values: Same as previous order Calculate new due date 9.4F DueDate - Rule 1 If ‘Same as previous order’ is selected from Appendix ZZthe ‘Due Date’ combo box and the due date for the previous order is notin the past, the new order that is created should contain the same duedate as the previous order. 9.4G Due Date - Rule 2 If ‘Same as previousorder’ is selected from Appendix ZZ the ‘Due Date’ combo box and the duedate for the previous order is in the past, the new order that iscreated should contain the due date based on a standard order time forthe product. 9.4G Due Date - Rule 3 If ‘Calculate new due date’ isselected from Appendix ZZ the ‘Due Date’ combo box, the new order thatis created should contain the due date based on a standard order timefor the product. 9.4H Cancel Order - Action 1 When the order iscancelled via the workflow, Appendix ZZ the cancellation form shouldappear under submitted items. 9.4I Cancel Order - Action 2 When theorder is cancelled via the workflow, Appendix ZZ the status shouldchange to cancelled. 9.4J Place Order - Action When the order is placedvia workflow, the Appendix ZZ order should be placed with the bestvendor that is selected using AVS rules. 11.0 Create Vendor PaymentProcess 11.1 Create Infinium export Create file with all needed data forvendor file creation payment in Infinium. 11.2 Create Infinium importCreate Infinium mapping process from file file mapping created inSection (11.1) 12.0 Create Delegate This process will allow othermembers or Process REAL Trans to place orders for the true requestorthrough their account. This will be used solely with the portfoliomanagement upload process. 12.1 Add Delegate menu Add Delegate menu itemunder the Appendix PP item under the Admin/More menu item. This willopen the Admin/more menu item Delegate Creation Screen 12.2 CreateApproved This will allow members to approve other Delegate Screenmembers as delegates. 12.2A Create Approved Create Delegate CreationScreen. Appendix LL Delegates Table 12.2A1 Add Company to This shouldshow all members who have been Approved Delegate approved as delegates.Screen 12.2A2 Add Active Date to This should show the date the delegatewas Approved Delegates approved. Screen 12.2B Add “Add” Button to Thisbutton will open Approve Delegate Approved Delegates Screen. Screen12.2C Add “Delete” Button to Add a button to delete the selectedDelegate Approved Delegates from the Approved Delegate list. Screen12.2C1 Approved Delegates If a delegate has not been highlighted whenScreen - Delete Button the Delete button is clicked, the Selection Rule1 Warning Pop up Box should appear (This is created in 12.2D3-12.2D5)12.2C2 Approved Delegates If a delegate has been highlighted the DeleteScreen - Delete Button Warning Pop up Box should appear (This is Rule 2created in 12.2D6-12.2D8) 12.2C3 Approved Delegates Provide a warningmessage that appears if the Screen - Missing ‘Delete’ button is clickedbut there is no Selection Warning Delegate highlighted. The warningshould Message read “Please highlight the Delegate that you would liketo delete from the list above?” 12.2C4 Approved Delegates Provide an‘OK’ button on the warning Screen - Missing message. If the ‘OK’ buttonis clicked the Selection Warning Approved Delegates screen will appear.Message button - OK 12.2C5 Approved Delegates Provide a warning messagethat appears if the Screen - Delete ‘Delete’ button is clicked and thereis a Warning Message Delegate highlighted. The warning should read “Areyou sure you want to Delete the Delegate?” 12.2C6 Approved DelegatesProvide an ‘OK’ button on the warning Screen - Delete message. If the‘OK’ button is clicked all Warning Message changes will be lost and theApproved button - OK Delegates screen will appear. 12.2C7 ApprovedDelegates Provide a ‘Cancel’ button on the warning Screen - Deletemessage. If the ‘Cancel’ button is clicked the Warning Message warningmessage will close and the Approved button - Cancel Delegates screenwill appear. 12.2C8 Approved Delegates When the Delete button is clickedthe Screen - Delete Button - highlighted Delegate should be removed fromAction the list of Delegates. 12.3 Create Approve This will allowmembers to add members as Appendix MM Delegate Screen delegates. 12.3ACreate Approve Create Approve Delegates Screen. Delegates Screen 12.3BAdd Delegate Combo This should be a list box showing all members Box toApprove who have been approved as delegates. Delegates Screen 12.3B1Delegate Combo Box - The Delegate Combo box should contain all Valuesapproved vendors. 12.3C Add “Add” button to the This button will Add theDelegate selected in Approve Delegates the Approve Delegates Screen.Screen 12.3D Add “Add” Button to This button will open Approve DelegatesDelegate Creation Screen. Screen 12.3D1 Approve Delegates Provide awarning message that appears if the Screen - Missing ‘Add button isclicked but there is not a Selection Warning Delegate selected from theDelegate Combo Message Box. The warning should read “Please select aDelegate that you would like to add from the list?” 12.3D2 ApproveDelegates Provide an ‘OK’ button on the warning Screen - Missingmessage. If the ‘OK’ button is clicked the Selection Warning ApproveDelegates screen will appear. Message button - OK 12.3D3 ApproveDelegates When the Add button is clicked the selected Screen - Addbutton - vendor should be added as a delegate. Action 1 12.3D4 ApproveDelegates When the Add button is clicked the Delegate Screen - Addbutton - Creation Screen should appear. Action 2 12.4 Enhance PortfolioEnhance the current Portfolio Management Appendix NN Management Screenscreen to allow a vendor to select the owner of a portfolio who hasapproved them as a delegate. 12.4A Add Owner Combo Box Add the OwnerCombo Box to the Portfolio to Portfolio Management screen. ManagementScreen 12.4B Owner Combo Box - The Owner Combo Box should contain allValues requestors that have selected them as an approved Delegate. 13.0ACreate Today Function Create a function to allow the user to enter akeyword “Today” to retrieve the system date. 13.1A Create Today FunctionWhen the keyword Today is entered, the system should use the currentdate for calculating time lapses. Example: Current System Date - 6/5/03Today Function Results Today - 3 = 6/2/03 14.0A Create View Only CreateView Only fulfillment form that displays Appendix UU Fulfillment Formwith the completed order fulfillment with thumbnails Thumbnails for allof the attached documents in a separate frame. 14.1A Create frame forThe View Only Fulfillment form should open in fulfillment form aseparate frame. 14.2A Create Thumbnails for Create thumbnails for alldocuments that have all attached documents been attached. 14.3A AddThumbnails to Display thumbnails for all attached documents Frame forFulfillment in frame with View Only Fulfillment form. Form 14.4A Framefor Fulfillment The Frame and thumbnails should be created Form for allof the products listed below: Ocwen CMA Ocwen BPO 15.0A Modify AttachModify the Attach document screen to require Appendix VV Document Screenthe vendor to select the document type from a combo box instead of usingfree form text fields. 15.1A1 Add Document Type Add a combo box to allowthe vendor to select Combo Box the type of document being attached froma standardized list of documents. 15.1A2 Document Type The Document TypeCombo box should Combo Box - Values contain the following values:Subject Photo Sales Comp 1 Photo Sales Comp 2 Photo Sales Comp 3 PhotoListing Comp 1 Photo Listing Comp 2 Photo Listing Comp 3 Photo Other15.1A3 Document Type The user must select a value from the Combo Box -Rule 1 Document Type Combo box before attaching any document. 15.0BModify Submitted Modify the Submitted Documents screen to Appendix XXDocuments Screen display the Document type. 15.0B1 Add Document Type toAdd the Document Type to the Submitted Submitted Documents Documentsscreen. Screen

1. A method for providing online services between a vendor and a servicerecipient, the method comprising: receiving a transaction request;identifying a service concern associated with the transaction request;identifying a vendor capable of addressing the service concern;providing a request for the service concern to a vendor; and if thevendor agrees to address the service concern, receiving a transactionresponse, receiving a transaction response including: receiving at leastone item of information relating to addressing the service concern. 2.The method of claim 1, wherein the transaction request is a request fora loan for a real estate purchase.
 3. The method of claim 1, wherein theservice concern is selected from a group consisting of determination offlood classification status, an inspection, a business processoutsourcing, an appraisal, an automated valuation model, and a mortgageinsurance policy.
 4. The method of claim 3, wherein the vendor is anentity providing a service selected from a group consisting ofdetermining of flood classification status, providing an inspection,providing a business process outsourcing, providing an appraisal,providing an automated valuation model, and providing a mortgageinsurance policy.
 5. The method of claim 1, further comprising: if thevendor agrees to address the service concern, receiving a confirmationof services provided.
 6. The method of claim 5, wherein the confirmationof services provided comprises: a result of services provided.
 7. Themethod of claim 6, wherein the result of services provided comprises oneselected from the group consisting of flood classification statusinformation, inspection status information, business process outsourcinginformation, appraisal information, automated valuation modelinformation, and mortgage insurance policy information.
 8. The method ofclaim 5, further comprising: upon receiving the confirmation of servicesprovided, generating a second service concern. The method of claim 1,wherein the vendor is automatically selected.
 9. The method of claim 1,wherein identifying the vendor comprises: receiving an input from auser, the input specifying the vendor.
 10. The method of claim 1,wherein identifying the vendor comprises: electronically selecting avendor.